Customer Service Administrative Assistant

Mindy L. Dotson

*** ****** ****** ***** *******, TN 38469

Phone: (931) - 242-9146 Email: **********@***.***

Willing to Relocate to the Nashville Area

• Objective

I am seeking a challenging position offering an opportunity to expand my computer programming skills. I

am a fast learner with a thirst for knowledge. I will offer your company great communication skills. I am an

efficient, team oriented, compassionate worker.

Experience

1. Citicards Jacksonville, FL May 2003 - March

2005

E-Services Representative

• Provided customer service and technical support for credit card members.

• Updated card member’s information with account management software.

• Handled customer inquiries, complaints, billing and credit issues.

• Instructed card members on how to navigate over 85 websites.

• Troubleshot technical errors in order to allow card members access to the websites.

• Awarded numerous Customer Commendations and Customer Satisfaction Awards.

2. B & G Refrigeration Co., Inc. Jacksonville, FL March 2003 - May

2003

Administrative Assistant

• Screened incoming calls.

• Assisted with Accounts Receivables collections.

• Maintained Excel Spreadsheets.

• Prepared draft sales quotes and faxed to potential clients.

• Domino’s Pizza Lawrenceburg, TN July 1999 - October 2002

Quality Service Representative

• Answered the phones, input orders, prepared pizzas, and assisted with store cleanliness.

Delivery Specialist

• Ensured timely deliveries, accurate mileage, cash receipts and customer satisfaction.

• Education

1. Loretto High School Loretto, TN August 1997 - May

2001

Honors Diploma

2. Northwest Shoals Community College Muscle Shoals, AL January 2007 -

August 2010

A.A.S in Computer Information Systems and Programming

• Skills

• Proficient in Microsoft Word, Excel, Access, and PowerPoint

• Knowledge of Java, C++, Visual Basic, and PHP

• Knowledge of Adobe Flash and Photoshop

• Accounting Knowledge

• Verbal and Written Communication, Organizing, Planning, and Multi-tasking

Contact this candidate