Project Management

cathleen coogan, CAPM

**** ***** ******, *********, ** 14625 . Telephone: 585-***-**** .

Email: **********@*****.***

SUMMARY

A PMI Certified Associate in Project Management (CAPM ) with 10 years

of combined experience managing software, localization, and

documentation projects; writing business and technical documents;

analyzing requirements; and assessing business needs and processes in

IT, software, and document management industries.

AREAS OF EXPERTISE

. Project methodologies

. Track and report project status

. Develop project milestones

. Collect requirements

. Document and track issues and risks

. Define scope and requirements

. Analyze business and user needs

. Gather requirements

. Change management

. Use cases

. Analytical skills

. Facilitation skills

. Critical thinking

. Conflict management

. Problem-solving

. Software development life cycle

. Project management life cycle

. Leadership skills

PROFESSIONAL SKILLS

Project Management

. Planned, organized, and executed projects across all operational

functions to ensure the delivery of solutions met the client needs.

. Managed business relationships with clients, vendors, solution

providers, and contractors.

. Partnered with multiple world-wide team members in Germany, Israel,

and Japan.

. Managed small to medium projects, including scope, time, resources,

deliverables, communication, procurement, and risk.

. Directed a group of resources through the creation of appropriate

deliverables to plan and execute the project.

. Directed project team to determine resource (people, equipment,

materials) requirements.

. Identified and assigned project roles, responsibilities, and

reporting relationships within project team.

. Communicated project plan and disseminated information to project

stakeholders.

Communication

. Created complex and technical service documentation, web content,

training materials, storyboards, video scripts, marketing

communications, online help, business communications, software

deliverables, bulletins, modifications, proposals, policies, and

procedures.

. Worked projects across multiple management levels and product areas.

. Wrote system administration guides, user guides, Readme files, release

notes, quick start guides, quick reference cards, SOPs, and end-user

tutorials.

. Collaborated with marketing to conceptualize and write product

literature, sales guides, and scripts.

. Ensured correct style, grammar, spelling, format, and technical content.

. Ensured content has a standardized editorial style across programs, web

pages and the organization.

. Updated Kodak branding on all documents and web pages.

. Worked with marketing to create content and sales material.

. Wrote articles for new products and new product features.

. Adhered to company and industry standards, branding, trademark usage,

legal requirements, and format and style guidelines.

Requirements Analyst/Business Analysis

. Assessed needs and built in requirements related to worldwide

simultaneous product launches to multiple countries for effective

delivery.

. Translated the relevant commercialization business needs and the

documentation target audience needs into a delivery strategy that

supported the business knowledge management strategy.

. Led requirements analysis and system specification projects.

. Acted as a liaison between business people and software development

team focusing on end users needs and translated business requirements

into specifications for programmers and developers.

. Elicited, analyzed, communicated, and validated requirements for changes

in business process, policies and application systems.

. Analyzed stakeholder needs and assessed the current state of business to

identify and recommend improvements, and verified and validated

requirements.

. Wrote requirements specifications.

Decomposed high-level business and user requirements into functional

requirements.

. Led requirements analysis and verification, ensuring the requirements are

complete, consistent, concise, comprehensive and traceable.

. Managed changes to baseline requirements through effective application of

change control processes and tools.

COMPUTER SKILLS

. HTML

. Microsoft Word

. Adobe FrameMaker

. Java online help

. Photoshop

. Adobe Acrobat

. Web Works Publisher

. Lotus Notes

. PowerPoint

. Excel

. Skype

. NetMeeting

. WebEx

. Visio

EMPLOYMENT HISTORY

Technical Communications Specialist, Eastman Kodak, Rochester, NY

2006-2009

Technical Writer, NexPress Solutions, Rochester, NY

2004-2006

Technical Writer, Novatek Communications, Rochester, NY

2003-2004

Requirements Analyst, NF Associates/Xerox Corporation, Rochester, NY

2000-2003

EDUCATION

B.A. Economics

Rochester, NY

St. John Fisher College

CERTIFICATIONS

Project Management Institute

2009

-- Certified Associate in Project Management (CAPM )

CAPM Number 1297261

Rochester Institute of Technology

2000

-- Technical Communication Certificate

PROFESSIONAL AFFILIATIONS

Project Management Institute

2009

Society for Technical Communication

2000-2002[pic]

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