Administrative Assistant Customer Service

Keisha L. Odom

**** **** ******* **, ********** DC, 20019 • 202-***-**** • ***********@*****.***

INFORMATION TECHNOLGY/ADMINISTRAIVE

Security Analyst/Administrative Assistant

Over 10 years of responsible corporate experience as a Security Analyst/Administrative Assistant with

a proven record of accomplishment in the areas of accounting, customer relations, scheduling,

Information Technology, and general office operations. Also, Strong organizational abilities combined

with excellent interpersonal, communication, and leadership skills that allow me to work effectively

with other people at all levels.

Demonstrated success record in:

• Personal attributes include being perceived as warm receptive to new ideas, good listener,

and calm under pressure

• Excellent customer service skills

• Creative problem solver, ability to think quickly and result oriented

• Developed a variety or charts, graphs and linked formulas within Excel spreadsheets

• Excellent ability to gather and analyze statistical data and generate reports.

• Profound database management skills.

• Great knowledge of general accounting principles.

• Remarkable ability to communicate effectively, both orally and in writing.

• Complete knowledge of supplies, equipments and services ordering and inventory control.

• Exceptional record maintenance skills.

• Excellent ability to solve problems.

• Deep ability to compile information and prepare reports.

• Excellent coordinating skills.

• Immense ability to schedule appointments and maintain calendars.

• Remarkable word processing and data entry skills.

• Excellent ability to make administrative/procedural decisions and judgments.

CORE COMPETENCIES

• Microsoft Word • Database Creation/Management • Data Entry

• Microsoft Excel • POA&M Management • Accounting/Payroll

• Microsoft PowerPoint • NIST Publications 800 • Visio

HIGHLIGHTED CAREER ACHIEVEMENTS

Information Technology – HUD Appreciation Letter for A+ Scorecard 2007

•

General Services Administration – Microsoft Applications Certifications from Unisys.

•

PROFESSIONAL EXPERIENCE

District of Columbia Public Schools 4/2010 8/2010

Keisha L. Odom

Results-focused Information Technology, Administrative

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Administrative/Data Entry

• Organize to ensure that all procedure are conducted

• Maintained the general filing system and file all correspondence

• Planned and prepared meetings, conferences and conference

telephone calls.

• Maintained an adequate inventory of office supplies.

• Kept records of employees’ sick days, overtime, and vacation days in accordance with

Personnel Committee policies.

• Works as a team member to maintain and keep current the area’s central files and affiliate

database.

• Inventory and order office materials.

• Maintained computer and internet system.

• Provided quality and timely support for all assigned underwriting activities, including

compilation, sorting, interpretation and verification of data.

• Knowledgeable of Word, Excel, and Windows based applications and internet usage.

• Excellent proofreading and grammar skills.

• Research and Analyze data and handle large volumes of paperwork.

Alpha Technology Systems

03/2006 04/2009

FISMA Security Analyst/Administrative

• Provided support for contract with the Department of Housing and Urban Development (HUD)

to comply with the Federal Information Security Management Act of 2002.

• Conduct research, compile data, and prepare papers for consideration and presentation by

executives, committees and boards of directors.

• Coordinate and perform a range of staff as well as operational support activities for the unit

• Served as a liaison with other departments and operating units in the resolution of day-to-day

administrative and operational problems.

• Provide administrative support for the department/division such as answering telephones,

assisting visitors, and resolving and referring a range of administrative problems and inquiries.

• Operate personal computer to compose and edit correspondence and memoranda from

dictation, verbal direction, and from knowledge of established department/division policies.

• Scheduled and coordinate meetings, interviews, appointments, events and other similar

activities for supervisors, which coordinating travel as well as lodging arrangements.

• Established, maintained, and updated files, databases, records, and other documents; develop

and maintain data, and perform routine analyses and calculations in the processing of data for

recurring internal reports.

• Ensure through Certification and Accreditation efforts, the integrity and protection of networks,

systems, and applications by technical enforcement of organizational security policies, through

monitoring of vulnerability scanning devices

• Entered FISMA compliant tracking information into spreadsheets/database.

• Managed OMB FISMA Quarterly Reports.

Keisha L. Odom

Results-focused Information Technology, Administrative

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EDUCATION

Associates Degree, Business Administration, 2001

Bachelor’s Degree, Information Systems, Pending

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