Customer Service Sales
Resume:
R ALPH FECTEAU
Melbourne, FL 32934
Telephone: 207-***-**** Email: ************@*******.***
S ummary of Qualifications
Entrepreneur and sought-after craftsman with decades of experience operating businesses, selling products and
services, and mentoring new tradesmen. Exceptional work ethic and effective and approachable communication
style paired with technical mastery in high-end ceramic, marble and granite tile installation. Consistently busy work
schedule throughout highly variable economic climates provide a testament to the quality of work provided and
integrity of business skills. Broad knowledge base in building trades and ability to communicate well with diverse
audiences make skills transferrable to many employment settings.
P rofessional Experience
O wner, Fecteau Ceramic, North Berwick, Maine
1985-2012
Highly successful ceramic, marble and granite tile installation business providing reliable, precision craftsmanship
to high-end homes in coastal Maine and New Hampshire. Broad customer base including homeowners, specialty
flooring and home design stores, building contractors and interior design firms.
Providing ongoing consultation and guidance as ownership and full-time operation of the business transitions to
business partner, J. Fecteau.
S ales person, Brock’s Plywood Sales, Inc., Rochest er, New Hampshire
2002-2004
Provided superior customer service and product insight in the flooring department of this family-owned home
improvement store.
L eadman, The Kingston - Warren Corp., Newfields, New Hampshire
1980-1985
Acted as leadman in the electrostatic painting department.
I ndependent Contractor, Flooring Installation
1977-1980
Provided installation of carpet, vinyl and ceramic tile floors.
U nited States Army
1974-1976
E-4; Operations Clerk, Battalion Draftsman, and NCOIC of a NBC Decontamination team
O wner, Modern Way Cleaners
1972-1974
Provider of commercial and residential carpet cleaning services.
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