Customer Service Representative

**** *. ******* **. 918-***-****

Broken Arrow, Ok ************@*****.***

74012

Lydia V. Abitbol

Objective Proven performer seeking position that will fully utilize my

education, vast experience and potential for growth. The

expectation for my career goals are to expand my knowledge base

and to perform at the highest standard in all aspects of my

career.

Skills Experienced and goal-oriented customer service professional

possesses 2 years customer service experience; is proficient in

Microsoft Office; event planning; client consulting; 1 year science

laboratory experience; general administrative/clerical duties with a track

record of consistently meeting and exceeding established

goals and objectives.

Education May 2008 Northeastern State University Broken Arrow,

Ok

• B.S., Biology

May 2005 Tulsa Community College

Tulsa, Ok

• A.S., Chemistry and Pre-Professional Medicine

May 2002 Broken Arrow High School Broken Arrow,

Ok

• High School Diploma

Professional

Experience April 2010- present PetroHawk Tulsa, OK

Accounts payable assistant

Receive all Accounts payable mail, designate vendor

number for each invoice, enter in all invoice information to

company software Bolo, make labels for audits, alphabetize

all batches to be filed, make new folders for new vendors,

etc.

September 2009-February 2010 United Medical

Broken Arrow, OK

Customer Service Representative

intake of all orders, answering phone, verifying insurance,

submitting pertinent certificate of medical necessity in proper

format for various insurances, pharmacy verification report,

held sales report, expiring physician order report, make all

appointments, collect copays according to insurance, follow

strict medicare and medicaid guidelines pertaining to

paperwork of medical equipment to submit insurance claims,

etc

May 2008-September 2009 Regional Medical

Laboratory Tulsa,Ok

Microbiology Lab Tech II

• Receiving all microbiology specimens into micro lab,

setting up all cultures, sending out all negative blood

reports, processing of specimens according to

procedures, and maintaining the structure and integrity of

the lab

November 2007-May 2008 Terracon

Consultants

Tulsa, Ok

Lab Technician I

Performs sampling or testing, provides assistance to other

field and/or laboratory personnel, cleans equipment,

performed plasticity index test, soil content calculations, etc.

May 2007- November 2007 Dollar Thrifty Automotive

Group Tulsa Ok

Customer Service Representative

Worked in the Rapid Response department that handled

inbound calls for Customers with complaints or issues from

their previous rental. We were to handle the call in a timely

manner while going over and beyond the customer’s

satisfaction ensuring they remain a repeat customer.

September 2000- September 2001 TCIM Services

Tulsa, Ok

Telemarketer

outbound phone calls to current credit card holders, offering

roadside assistance and credit card protection. There was a

particular sales quota per hour our team was to meet and I most

often times exceeded the quota.

Awards received Deans Honor Roll 2002,2004; Presidents Honor Roll

2003, 2005; Dean's Honor Roll 2009

References available upon request

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