Customer Service Representative

Tameika S. Frederick

**** ***** ****** *** **

Jacksonville, Florida 32210

904-***-**** Cell

****************@*****.***

Professional Objective:

To obtain a Customer Service, or Data Entry position where I can apply my skills in a challenging and rewarding career.

Professional Skills:

• Customer Service

• Data Entry

Professional Profile:

• Reliable Team Player

• Honest & Trustworthy

• The ability to work independently

• Excellent Customer Service skills

• Self-motivated and goal-oriented professional

• Ability to create and build lasting business relationships

• Strong organizational skills

Experience:

Kelly Services/Blue Cross & Blue Shield Jacksonville, FL

Data Entry Operator 02/09 - 03/09

• Ensured the accuracy of information being inputted on applications.

• Responsible for looking up records using windows database.

Kelly Services/FCSO Jacksonville, FL

Provider Enrollment Specialist 5/07 - 02/09

• Ensured the accuracy of information conveyed to Providers by Researching information using online manuals,

internal systems, internet, and national database.

• Responsible for providing quality service to Providers who were submitting applications to enroll with the

Medicare program by Screening, Validating and Processing sensitive information given by providers.

• Conducted research, resolved problems and responded to telephone and written inquiries from providers.

• Identify cases of suspected fraud.

• Responsible for Verifying information and credentials supplied by the applicant.

• Researched and developed for additional information as needed to complete the enrollment application.

• Acted as customer service liaison to ensure that complex issues were resolved timely.

• Interacted daily verbally or in writing with physicians, attorneys, and billing agents.

• Created enrollment records in the Provider Enrollment Chain Organization System (PECOS).

Kelly Services/Allstate Jacksonville, FL

Customer Service Representative 6/06 -10/06

• Supported success of call center by maintaining performance standards of quality in knowledge and customer

service skills, as well as upholding Privacy act and HIPAA laws in the protection of Private Health Insurance

Information for Allstate.

• Ensured the accuracy of information conveyed to beneficiaries by researching information using all database.

• Responsible for providing quality service by taking inbound calls, transferring and referring calls to the

appropriate department in strict accordance to departmental guidelines, for resolution after exhausting all

available resources.

Kelly services/Blue cross & Blue Shield Jacksonville, FL

Customer Service Representative 07/05 – 6/06

• Supported success of call center by maintaining performance standards of quality in knowledge and customer

service skills, as well as upholding Privacy act and HIPAA laws in the protection of Private Health Insurance

Information for the 1-800- MEDICARE call center.

• Ensured the accuracy of information conveyed to beneficiaries by attending CMS/ Medicare prescription Drug

Program modules, weekly team refresher Trainings, Medicare Rights and Protection lessons, and up to the

minute row meetings.

• Supported management by facilitating and revising educational materials for TWCs.

• Responsible for providing quality service by taking inbound calls, transferring and referring calls to the

appropriate department in strict accordance to departmental guidelines, for resolution after exhausting all

available resources, as well as sending out publications to enhance their understanding of Medicare.

Kelly Services/NCS Pearson Manhattan, NY

Receptionist 07/99 - 07/02

• Provided direction and assistance to clients.

• Escorted clients to and from secured areas.

• Assisted in preparation of making badges for clients.

• Executed daily operations of customer service.

• Consulted with clients to determine their needs and priorities.

Kelly Services/Sprint PCS Manhattan, NY

Sales Associate 08/99 - 11/01

• Demonstrated skillful communication and negotiation skills.

• Applied knowledge of Sprint PCS cellular phones in different stores.

• Contributed to profitability by increase of sells.

• Demonstrated effective presentation skills.

• Trained store personnel and achieved significant improvements in their productivity.

Education:

Monroe College

Bronx, NY

AA, Computer Science June 2000

REFERENCE AVAILABLE UPON REQUEST

Contact this candidate