Manager Information Technology

Michael D. Ramsey

**** ********* **, ******** *******, CO 80922

Phone: 719-***-**** Email: abiqqx@r.postjobfree.com

Objective

To obtain a position with a dynamic company that will utilize my experience

in Information Technology.

Professional Experience

Broadcast Information Technologist, KKTV 11, Colorado Springs, CO

Nov 2009 - Aug 2010

Performed all aspects of IT at a television broadcasting station

including day to day maintenance and management of Active

Directory, MS Exchange, network servers, routers, and PC desktop

systems. Proficient with aspects of operating system administration,

configuration of mail systems, Desktop system installation and

configuration, printer systems, installing third-party software,

adding workstation/servers to domains, and mapping of remote file

systems. Strong knowledge of all video and network cabling.

Personally spearheaded projects for:

- Skype - Mobile editing for Sports

- Obituaries - Creative Services editing

- Rhozet Carbon Coder - Sales computer/software

upgrades

- Live IP camera on SFMC - OSI - Ad Connections

Technical Support Level 2, T-Mobile, Colorado Springs, CO

Mar 2009- Nov 2009

- Provided technical support for cellular phones and contracted

services.

- Troubleshot and corrected VOIP issues with @home service.

Remotely assisted clients with internet connectivity and

provided them with a world class experience on every call.

Windows Account Administration Team Lead, Volt / HP, Colorado

Springs, Jan 2008- Mar 2009

- Supervised 45 call center agents in a high call volume

environment.

- Hired, trained and monitored all agents within the team.

- Remotely maintained and managed Active Directory, MS Exchange,

routers and PC desktop systems.

- Performed quality checks, reviewed performance reports,

identified areas of improvement, and implemented measures to

improve performance levels to meet objectives.

District Manager, Gazette, Colorado Springs, CO

Sept 2007- Jan 2008

- Supervised 52 delivery contractors.

- Hired, trained, monitored and counseled all carriers.

- Manual and Electric pallet jack and forklift experience.

- Assisted the IT department with installation and troubleshooting

of workstations, network connectivity, and printers.

Assistant District Manager, Denver News, Colorado

Springs, CO Oct 2000- Sept 2007

- Supervised 31 newspaper delivery contractors.

- Promoted to management after six months of employment.

- Manual and Electric pallet jack and forklift experience.

- Assisted the IT department with installation and troubleshooting

of workstations, network connectivity, and printers.

Technical Skills

Operating Systems: Windows 2000, XP, Vista, and Windows 7; familiarity

with Linux, UNIX, and Apple

Applications: Microsoft Office Suite (2003, 2007), Edius, Rhozet carbon

coder, OSI Ad-Connections, Act 2010, as well as various Third party

software

Hardware: Compaq, IBM, and Dell servers, routers, hubs, switches, Harris

Nexio, NetVX encoder/mux.

Education

Colorado Technical University Colorado Springs, CO

Sept 2000 - Present

BS - Information Technology Management (70% complete)

References

Available upon request

Contact this candidate