Customer Service Sales
Resume:
Chelsie Rae Clubb
Springfield, MO 65807
Cell Phone: 573-***-****
Email: ************@*******.***
OBJECTIVE
My objective is to acquire a full-time clerical position with a company that is in search
for an individual dedicated to working hard and going above and beyond. Currently I am
working as a Service Coordinator for a Rainsoft office and I am in search of a different
type of position due to recent changes in the company. I have experience with a little bit
of everything. I am looking for a long-term and meaningful position. I look forward to
beginning a more enjoyable and full-time employment experience with the right
company.
QUALIFICATIONS
I have the most experience in working in an office environment. I have found that clerical
positions are the perfect fit for me. I thoroughly enjoy exercising my organizational and
clerical skills. I am very fast and efficient with filing and data entry-I type around 70
words per minute, and I am a proficient operator of all general office equipment.
Having participated in many computer program courses, I also am very quick and
resourceful with computers. I am very familiar with Microsoft Office, Adobe In-Design
and Photoshop. I enjoy learning to operate new computer programs.
I have a great deal of experience in providing customer service; I completed a month-
long certification course on Customer Service while employed at Teletech as a Customer
Service Representative. There I was taught customer service principles and practices,
such as the correct ways to de-escalate certain situations and complete my work in a
timely and efficient fashion.
I am very dependable, self-motivated and organized with an eye for detail. I have a very
energetic personality, as well as a professional appearance. I am punctual and reliable and
enjoy learning and mastering new skills.
I am experienced with working in environments that require me to be a self-starter who
can work independently or as a member of a team efficiently.
I have excellent verbal and written communication skills; I have very polite and
professional phone etiquette and interpersonal skills.
I have a valid driver’s license as well as a reliable vehicle. I am available to travel to
other places of business if needed.
I also have the ability to handle business and multi-task in a fast paced environment with
strict deadline requirements under little supervision.
EDUCATION
2004-2007 Puxico High School
2007-2008 Home-schooled, GED Obtained in May 2008
2008-2009 Missouri State University, Springfield, General Education
2009-Present Ozarks Technical Community College, Springfield, AA
EMPLOYMENT
February 07-August 07, Sales Associate, The Runway (Formal Retail)
Responsibilities included performing customer transactions, handling cash and
performing debit/credit card transactions, ordering merchandise, demonstrating sales
skills, assisting customers with dress selections and orders, and performing in-store duties
such as maintaining cleanliness of store and organizing merchandise.
March 08-June 08, Sales Associate, Cato
Responsibilities included performing sales transactions, demonstrating sales skills,
assisting customers and enhancing their shopping experience, as well as performing
duties such as cleaning, organizing and stocking merchandise.
April 09-May 09, Customer Service Representative, Teletech (USAA Call Center)
Responsibilities included providing excellent customer service, performing banking
transactions accurately, being knowledgeable of banking regulations, required transaction
processes and all services provided by the company. Outstanding attendance was a must.
Proficiency with basic computer programs and typing were also important requirements. I
was required to build a relationship and rapport with each member I associated with,
while understanding every situation at hand and resolving the issues in a timely and
efficient manner. My goal as a CSR was to provide the best banking experience possible
to our members.
July 09-September 09, Server, Valentine’s Restaurant
Responsibilities included seating and serving customers, and providing excellent
customer service, as well as opening and closing the restaurant at times.
January 2010-June 2010, Staff Writer and Office Clerk, Puxico Press
Responsibilities included outstanding attendance, ability to work flexible hours and
handling schedule changes on short notice, ringing up sales on the cash register, operating
a multiple line phone system, taking messages and setting interview appointments,
calling existing and potential clients, performing office duties such as faxing, filing and
filling out paperwork, scanning documents, writing columns, stories and short segments,
proof-reading and covering events for the Puxico Press newspaper, opening and closing
the office and other duties such as cleaning, running errands and operating other general
office equipment. Strong organizational and prioritizing skills as well as meeting daily
and weekly deadlines under little supervision were also large responsibilities at the
Puxico Press.
June 2010-July 2010, Cashier, Walmart
Responsibilities included meeting exceptional attendance requirements, ringing up
customers items and performing their transactions as well as providing outstanding
customer service.
July 2010-Present, Service Coordinator/Office Assistant, T.S.E.S.
Responsibilities include coordinating routes for service technicians, calling existing
customers to set service appointments and managing another service coordinator’s work
and daily progress. I also am an office assistant and perform general office duties such as
keeping logs and books, making copies and faxing paperwork, filing, entering data,
running errands, operating a multiple line phone system, taking messages, and
documenting past service appointments and customer issues.
REFERENCES
Sarabeth Waller, Editor/Manager, Puxico Press 573-***-****
Sherry Culbertson, Owner, The Runway 573-***-****
Lenette Hebrink, Director, Adjango 417-***-****
***More references available if needed***
Contact this candidate