Customer Service Quality Assurance

**** ******* **. **********, **** ***** 513-***-****

***********@********.***

EDUCATION

PRATT INSTITUTE, BROOKLYN, NY 11205

MAJOR: FASHION DESIGN / MARKETING, ILLUSTRATION

RECIPIENT OF THREE SCHOLARSHIPS

GRADUATED BACHELORS OF FINE ARTS

OBJECTIVE To be all that I can be! To solidify a relationship with a

company that offers options & opportunity. I would

like to be part of a team that develop and inspire people, product or

services to be or do

their best and then some!

International business experience: India, Hong Kong,

Egypt, Dominican Republic, Paris & London, Haiti.

EXPERIENCE

THE RESIDENT HOME CORP., CINCINNATI, OHIO

PROGRAM COORDINATOR: MRDD SUPPORTED LIVING SERICE AGENCY

COMMUNITY SUPPORTS, CINCINNATI, OHIO

PROGRAM MANAGER: MRDD LICENSED/SUPPORTED LIVING SERVICES

* Responsible for setting direction, maintaining &

monitoring company's programming aspect of services.

* Provide continuous staff training, monitor compliance

with licensure regulations. Monitor policy &

Procedures & To represent the agency in the community &

other professional settings.

* Build, maintain & encourage positive relationships &

communication with all parties involved.

* To be resource and advise staff, individual & team

members accurately. Monitor the safety & well being of

our clients & staff at all times. Hiring & disciplinary

actions and monitoring of staff performance.

* To have my sight on continuously improving the level of

service by increasing my knowledge

through continuous trainings that are offered. A host

of other duties.

SUPPORTCARE, INC. CINCINNATI, OHIO

PROGRAM DIRECTOR: MRDD SUPPORTED LIVING, MANAGERIAL

* Responsible for hiring and site specific training of

staff for home management of individuals with MRDD.

* Satisfying the day to day requirements including Social

Security, Dept. Job & Family Service, etc.

* Budgeting & Bill Payment, Monitoring medication and

adjustments, med. appointments.

* Meeting: ISP, IEP, Workshop & Day Programs & a

multitude of others.

* Teaching OSHA, Health Services, Behavior Support,

Consumer Services, Safety, MUI.

* Advocating & negotiating on the consumers behalf.

CASCO MANUFACTURING SOLUTIONS INC. (ISO 9001)

SUPERVISOR: QA TEAM / ASSEMBLY/ SEWN GOODS PRODUCTION

DEPT.

* Supervise dept. in the production of medical products

for major medical suppliers (Hillrom, Stryker

Reliance & many others).

* Production of medical mattresses/ stretchers & supplies,

upholstered items, military products, body armor,

sewn products, radio frequency welded, etc.

* Knowledge of Radio Frequency welding, Reading Prints &

many other facids of production.

* QA testing and compliance, Research & Development

BIRGER CHRISTENSEN INC., NY / OHIO

SALES & CUSTOMER SERVICE CONSULTANT:

* Company based in Ny & within all Saks Fifth Ave.

Stores

* Advise & educate customer on they're specialty

item purchases.

* Storage, Remodels, maintenance & other services.

* Meetng sales goals and maintain & build customer

base.

PETRIE RETAIL INC., SECAUCUS, NJ

TECHNICAL DESIGN SUPERVISOR:

* Oversee the Quality Control Technical Design Department

in accurate specs and design.

* Arrange & proceed with live model fittings as well as

form draping and approval.

* Must know out customer and maintain consistent company

fit.

* Schedule buyers for session in problem solving and

heavy vendor contact.

* Petitioned for budget and maintain smooth existence

within our budget.

8371 BANBURY ST. CINCINNATI, OHIO 45216 513-***-****

***********@********.***

ITEM-EYES, NY

QUALITY ASSURANCE CONSULTANT (CONTRACT POSITION)

* Consultant to JCPenney's division of moderate sportswear

(Worthington Brand)

* Maintained in-house audits & inspection process through

JCPenney's requirements.

* Advise warehouse of stock quality and improvement

through a rotation process.

* Feedback as to units status, ship ability, problem

solving options to help positive outcome

SILVER THREADS, NYC, NY

DIRECTOR OF QUALITY ASSURANCE & PRODUCTION:

* Supervisory position used creative problem solving and

planning skills as well as keeping motivated team

players "A

Team".

* Established a workable quality control system that

simplified field follow up, schedule deliveries approvals

design & spec specifications & package approval, in-house audits and a

lot of problem solving.

* Constant follow up and very hands on.

DAVELLIN / FELINE INTERNATIONAL, DOMINICAN REPUBLIC/HAITI

DESIGN & PRODUCTION MANAGEMENT:

* Worked with a team in all aspects of negotiating

factory layout for maximum production.

* Recruited, trained & placed personnel in bi-level

factory for sportswear & outerwear production

DAVELLIN, NYC, NYC

RETAIL / WHOLESALE PRODUCTION DEVELOPMENT

* Managed the work flow in the wholesale operation of, in

& outgoing contract work, fittings and special

retail made to order & special customer service

* Developed supply and contractor resource base.

* Responsible for being very resourceful in my work

placement along with creative solutions and time

management was of the essence. Great with details.

LEESMITH DESIGNS, NYC

SR. DESIGN & PRODUCTION SUPERVISOR

* Origination of product, thru

research & development, sketches, technical design, original pattern, fit

to

production pattern. Sourcing

suppliers and presentation of total package for approval.

* Training new staff in process,

procedures and product.

* In factory QA, sample

approval, through production and packaging.

* Assisting in establishing over

all direction of department and product.

* Vital in selection of company

product staples. Building looks.

* Rallying my staff to be

positive, productive and excitable creative team members. Creating a work

environment that is meaning,

paced & healthy for us as a team.

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