Customer Service Computer

Anthony F. Fischetti

***********@*****.***

* **** ****** ****: 203-***-****

New Haven, CT 06511

Home: 203-***-****

EDUCATION

Jan. 2007-Current Southern Connecticut State University-New Haven, CT

Bachelor of Science Candidate in Business Administration

Concentration: Marketing

Sept. 2008-Feb. 2009 Signal School-Fort Gordon, GA

MOS: 25B10 Information Systems Operator/Analyst

Security Clearance: Secret

Distinguished Honor Graduate

Sept. 2004-Dec. 2006 Tidewater Community College-Chesapeake, VA

Associate of Science in Business Administration

RELATED EXPERIENCE

Oct. 2009 - Present Flextronics - Trumbull, CT

Customer Service Technician

. Face-Face Customer Support

- Cell phone and device troubleshooting, testing and

programming.

- Answering and solving device inquires from customers

and providing further training as needed.

- Execute all trainings and goals in a timely manner.

Feb. 2009 - Present U.S. Army National Guard - Stratford, CT

Specialist: 25B10 Information Systems Operator/Analyst

. Network Administration Services

- Password resets, e-mail accounts, permissions,

security, and troubleshooting, compiling, entering and

process information.

- Construct, edit and test computer system programs.

- Install, configure and monitor local and wide-area

networks, hardware and software.

. Computer Systems and Operations

- Assist in the design, preparation, editing and testing

of computer programs.

- Identify computer-user problems and coordinating to

resolve them.

- Received Army Achievement Medal for updating and

learning new computer systems during Annual Training.

COMPUTER SKILLS Microsoft Word, PowerPoint, Excel, Access, Server

2003/Active Directory, Exchange, and HyperTerminal

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