Customer Service Project Manager

RENAE GOSCH

*** ****** ******* **. (***) ***-

**44

Davis Junction, IL 61020

gosch @t6b.com

OBJECTIVE

To obtain a Project Manager/Coordinator position that will utilize my

problem solving and analytical skills for the enrichment of the staff and

growth of the company.

PROFESSIONAL PROFILE

. Detail oriented project leader with excellent organizational skills

. Dedicated to motivating and directing others in a supportive,

cooperative team environment

. Manage tight deadlines, challenging roles, and non routine assignments

. Extensive knowledge of the design and development process

. Self starter and independently motivated

Technical Skills

. Experienced 2007 Office Package: Microsoft Word, Microsoft Excel,

Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express

. Experienced Programming Language: Visual Basics 6.0, Visual Studio

. Experienced Operating Systems: Windows 2000, Windows XP, Windows 7

WORK EXPERIENCE

Technologist

11/2003 to Present

Sherwin Williams Rockford, IL

. Write formal reports describing procedures and explaining results

. Thrives in a multi task environment

. Communicate with manufacturing, lab personnel, and management to

develop new formulas

. Deliver monthly presentations to coworkers

. Manage five customers with problem solving and customer service

support

. Support product and process problems during the manufacturing process

. Organize and plan new projects, according to the customers' needs and

specifications, while maintaining at least two on going projects per

day

. Follow up on projects during production, which helped achieve a 96.3%

accuracy rate

. Work with corporate support, customers, and service providers

QA Technician III

11/1998 to 11/2003

Sherwin Williams

Rockford, IL

. Consistently maintain a positive attitude and enjoy helping people

. Use time effectively and prevent irrelevant issues or distractions

from interfering with work completion

. Accurately record and verbally communicate detailed information,

within and outside the department

. Provide technical support and assistance to co-workers

. A problem solver who quickly grasps complex situations and turns them

into manageable tasks

. Produce Quality work even when under extreme time pressure and

deadlines

. Trained QA employees in the administration of integral tasks and

functions

. Directed employees in completing projects on production line

Assembler

11/1997-10/1998

Motorola

Harvard, IL

. Assemble cell phones according to the companies policies and

procedures

. Effectively worked in teams

Customer Service

04/1995-11/1997

Wal-Mart

Rockford, IL

. Developed strong customer service skills through constant customer

interaction

. Processed sales quickly

. Operated cash register

EDUCATION

Masters of Project Management in Business Administration Starting Nov.

2010

American Intercontinental University

Hoffman Estates, IL

Bachelor of Information Technology

02/2005

American InterContinental University

Hoffman Estates, IL

GPA: 3.8

Associate of Arts in Business Administration

11/2003

American InterContinental University

Hoffman Estates, IL

GPA: 3.9

Additional Training and Development

. Attend monthly safety training

. Completed Advance Formulation parts 1,2, and 3

. Completed Managing Projects & Priorities Seminar

June 2006

Rockhurst University Continuing Education Center

Rockford, IL

. Active member of the 5S Training Committee

Contact this candidate