Customer Service Electrical

TIRZAH SHAKESPEARE

( ** Fairmont St. Apt* Malden, MA 02148( Phone: 857-***-****( Email:

**********@***.*** (

Professional Profile:

Engineering Technology graduate who has a strong work ethic, professional and can

communicate with individuals of various backgrounds and levels, in both English and

Spanish. Powerful leadership practice and teamwork ability. Multiple years of

experience in customer service, increased ability to learn new things quickly and

perform consistently and efficiently. Proficient in most internet and computer based

applications. Electronic lab work includes construction of simple and semi-complex

circuits including standard components and ICs. Lab experience increased familiarity

with ideal diodes & LEDs, transistors and transformers. Extensive experience with

Microsoft Office as well as all versions of Microsoft OS. Various job experiences

have increased dexterity and analytical skills.

EDUCATION Bachelor of Science in Engineering Technology 2008

Wentworth Institute of Technology, Boston, MA

CourSEWORK ( Engineering Graphics (AutoCAD 2007-08) ( Technical Drafting

(Computer Science I&II

( Computer Programming w/Visual Basic ( Intro. To Networks ( Circuit

Theory ( Electronic Devices ( Logic Circuits ( E-Commerce (

Professional Communications ( Professional Practice ( Database

Design & Management

SKILLS Computer Literacy: Windows OS (95-Me, XP, Vista) Professional and

Home editions, MS Office Suite, AutoCAD, Adobe Illustrator &

Photoshop, Internet & Email, Program troubleshooting.

Proficiencies: C, C++, Visual Basic and HTML Programming Languages,

PSpice & Multi-Sim, Microsoft Visio, Delorme Atlas2009, Coyote DL,

Coyote Sieve, MapInfo Professional 8.0

Electrical Instruments: Standard digital Multimeter, Power Supply,

Oscilloscope & Function Generator, Simpson Meter, Analog and Digital

Breadboard BBIV

EXPERIENCE Premier Support Analyst February - June

Granite Telecommuniations 2010

Quincy, MA

Contracted to support Premier Account Managers

with projects exceeding 50 or more move add or

change orders.

Place order tickets for telephone and DSL lines.

Trouble shoot orders, including but not limited

to; verifying addresses for installation, pulling

Customer Service Records.

Perform daily updates and order tracking on self

generated Exel sheets. Septem

Maintain customer data in a detailed report

format. September -

Maintain email communications with account October 2009

managers and supervisors.

Radio Frequency Data Technician

McNeal Wireless Services

Warwick, RI

Contracted to perform multiple CW (Continuous

Wave) test at pre-determined locations.

Perform daily equipment checks at given

measurement points. February -August

Maintain data collected onsite in a detailed 2009

report format.

Execute routine set-up of antenna, transmitter,

AFFILIATIONS and receiver.

Operate given software to locate specific map

coordinates and mileage radii.

Utilize software to collect and convert data.

Electrical & Lighting Associate, The Home Depot

Boston, MA

Customer Service, Follett Higher Education Group

August 2007-September 2009

Boston, MA

Executive Board, September 2007- August 2008

National Society of Black Engineers

-Telecommunications Chairperson

Contact this candidate