Customer Service Administrative Assistant
Resume:
Arlington, TX *****
**********@*****.***
HAYDEÉ RODRÍGUEZ
Objective
Obtain an employment with broad responsibilities, where I can utilize my experiences, skills and
have an opportunity for professional growth and achievements.
Qualifications
Strong interpersonal skills: possess the ability to work effectively with all people
Extensive Customer Service experience
Highly organize and resourceful; work very well under pressure
Excellent communication capabilities
Dependable and responsible; thrive in challenging situations requiring ability to learn
new skills
Special Skills
Typing 45WPM, Data Entry, Microsoft Word, Excel, Outlook, Power Point, Peachtree,
Alphanumeric entry, Pegasus and Navitrace. Fluent in Spanish
Employment
2009 – Present NFI Intermodal Irving, TX
Accounting Specialist AP/AR
Processing all clients billing/invoices in a timely manner and in accordance with
client’s requirement
Process vendor invoices, code vendor invoices and maintain vendor files on timely
basis.
Remit AP on timely basis including regular checks and hot checks.
Assist management, operations, sales and pricing as needed.
2008 - 2009 Tex-Air Parts International Fort Worth, TX
Administrative Assistant
Responsible for verifying and posting of accounts receivable payments
Resolve accounts receivable discrepancies
Monitor customer account balance and status
Prepare International Aviation Quotes
Communicate with customers via phone, facsimile and e-mail
Responsible for the secretarial duties- Create spreadsheets
2007- 2008 First American Real Estate Tax Services Westlake, TX
Tax Specialist
Inbound customer service call.
Receive respond to and process inbound customer telephone inquiries regarding real
estate issues in a high volume call center.
Handle approximately 45+ calls on average daily.
Maintaining professionalism and charm while answering the phones
1705 Crimson Court
Arlington, TX 76018
**********@*****.***
HAYDEÉ RODRÍGUEZ
2005-2007 Advocates for Justice and Education Washington, DC
Bilingual Educational Support Specialist
Develops community relationships with organizations serving children, youth and
families.
Recruits and identifies families and children requiring special education advocacy.
Represents the organization at community and public relation events.
Conducts community education training on basic services and needs for education
advocacy.
2003-2005 Jackson Hewitt Tax Services Washington, DC
Franchise Office Supervisor
Prepared taxes.
Handle all customer accounts.
Responsible for the secretarial duties.
Handle Account Payable and Account Receivable invoices.
2000-2002 Liberty Cablevisión of Puerto Rico Luquillo, Puerto Rico
Customer Service Representative
Handle routine customer service calls and carry out fundamental customer
service tasks. When non-routine issues arise, select from clear cut courses of action
for next steps or escalate.
Provide quality service to customers via phone in account activation,
maintenance, billing, problem solving, modification, enhancement and when required
de-activation.
Activate new accounts as well as upgrades, downgrades, disconnects and
reconnects service. Answer any billing questions, inform customers of billing and
installation procedures and process payments.
Solve customer problems within company service policies and guidelines,
utilizing approved procedures.
Education
1990-1993 Interamericana University of Puerto Rico Fajardo, Puerto Rico
Business Administration
Reference
Excellent references available upon request
Contact this candidate