Customer Service Administrative Assistant

YALITZA MOLINA

***** ***** *****, # *-* ( Rancho Cucamonga, CA 91730 ( Cell: 909-***-****

( Email: ********@***.***

Performance and results-oriented Administrative Professional bringing 10+

years of experience facilitating support services and managing fast-paced

environments; advanced understanding of customer needs with diligent

attention to detail resulting in superior customer service and high level

of client satisfaction. Serve as primary contact for and liaison between

management, sales team, personnel, clients, and vendors at all levels;

excellent written and oral communication, problem resolution abilities and

a high level of confidentiality.

SUMMARY OF QUALIFICATIONS

> Positive/energetic attitude with strong commitment to teamwork; highly

focused and detail/results oriented.

> Excellent ability to handle simultaneous projects and meet deadlines

effectively with minimal or without supervision.

> Demonstrated capacity to manage the office and provide comprehensive

support to the team and clients resulting in building and maintaining

strong relationships.

> Proven ability to work effectively in fast-paced environments and

consistently prioritize and accept increasing levels of responsibilities;

recognized for eliminating errors and inconsistencies.

> Exceptional written, oral and interpersonal skills, problem resolution

abilities and a high level of confidentiality; capacity to work with

people at all levels of an organization.

> Highly adaptable to changing environments, learning new information, use

of equipment and software.

> Quick learner, trustworthy, ethical and discreet; committed to superior

customer service.

> Demonstrated expertise in data entry, telephone etiquette, scheduling and

reporting.

PROFESSIONAL EXPERIENCE

Inland Empire Apartment Guide, Ontario, CA

April, 2007 to Present

Administrative Assistant/Production Coordinator/Collections Specialist

o Generate and verify contracts' accuracy; process reports and client

cancellations for Sales Executives and Managers; daily communication

with clients and staff via email and telephone.

o Set-up and update clients' information in CRM system; assist Sales

Manager with market's revenue forecast and sales tracking reports.

o Responsible for providing account information to clients, collections

of receivables, invoices and expenses reports; track time-off requests

and monitored budget reports to ensure adherence to company's policies

and procedures.

o Assist with ad re-designs, soft proofing, pagination of the book and

other advertising and production needs.

o Maintain paper and electronic filing system and perform contract

audits and special projects.

o Research online information and produced in-house reports,

spreadsheets and other documents as required.

o Responsible for ordering marketing materials for sales presentations;

assist with coordination of tradeshows.

o Process new hires' paperwork and assist with orientation; coordinate

computer's set-up with the IT Department.

o Assist in preparing/refining Power Point presentations for Ops

Meetings.

o Telephone coverage and daily mail processing; maintained office

equipment and supplies.

o Answer routine questions pertaining corporate policies and procedures

and transition to new systems; set-up reminders and deadlines in

Outlook for Sales Manager and Account Executives.

Hygiene Technologies International, Inc., Upland, CA

April, 2004 to April, 2007

Administrative Assistant

o Handled incoming calls, greeted visitors, organized and maintained

client files.

o Responsible for printing, faxing, copying, mailing and emailing

reports, proposals and new agreements to clients.

o Scheduled and coordinated inspections, meetings and appointments.

o Internet Research; entered information and maintained various

databases.

o Distributed incoming mail and other communication; mailing

correspondence; shipping and receiving of FedEx UPS and DHL packages.

o Maintained calendar, project logs spreadsheet and filing system.

o Created tables, floor plans and formatted digital pictures for

reports.

o Ordered supplies and maintained office equipment.

YALITZA MOLINA Page 2

Upham's Elder Service Plan, Boston, MA

October, 1996 to May, 2003

Administrative Assistant

o Provided administrative support for various departments/divisions such

as answering telephones, assisting visitors and elderlies, scheduling

appointments, filing, copying, incoming/outgoing mail and faxes,

emailing, arrange conferences and meetings.

o Updated clients and staff information into database.

o Established and maintained records management system for confidential

and sensitive incoming and outgoing correspondence.

o Composed and edited correspondence and distribute agenda of numerous

meetings.

o Processed invoices for payment and entered them into the system.

o Organized materials for various projects and order office supplies.

o Conducted new employees' orientation and supported the Marketing and

Human Resources department when necessary.

o Maintained office equipment, staff mailboxes, in/out board and on-call

calendar.

SKILLS

MS Word, Excel, Outlook, PowerPoint . Windows 98/2000/XP/Vista . QuickBooks

. Smart Draw . ACT! . Lotus MAX.net . Boston Post Database . Bilingual-

English and Spanish

EDUCATION

Bunker Hill Community College, Charlestown, MA

Associate Degree in Business Administration

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