Project Manager Customer Service
Resume:
BYRON BROOKS
Temecula CA 92591
******@*****.***
QUALIFICATIONS SUMMARY
Results and detailed orientated professional who is resourceful and
experienced with working in fast paced environments that demand strong
organized, technical, and interpersonal skills. Trustworthy, ethical, and
discrete, committed to superior customer service. Experienced with managing
projects and business start up ventures.
SKILLS
Personnel and Operations Management
Leadership
Training and Course Development
Tactical Proficiency
Research, Analysis & Reporting
Business Planning and Expense Management
Sales & Marketing
Facilities Management
Team Building
Collaborative Problem Solving
Oral & Written Communication Skills
Computer Literacy [Microsoft Office Applications,
Adobe Applications]
ACCOMPLISHMENTS
2010 Completed a Department of State security selection course that
maintained a forty five percent wash out rate.
2008 Created standard operating procedures and training regimen for
overseas security personnel. Procedures and training lead to a one hundred
percent mission success rate.
2007 Created the Refugee Outreach Program that lead to full participation
with an Amnesty International project
which resulted in the freeing of imprisoned Monks in China. Received a
letter of acknowledgement from Senator Feinstein.
2003 and 2007 Managed and created two-business start up ventures which
involved working with the city planners office and the city health
department.
1990 Lead operations as a team leader during Desert Storm that resulted in
one hundred percent mission success.
PROFESSIONAL EXPERIENCE
Firearms Instructor
CTC, INC./ Argus Security
Temecula, CA.
May 2009- Present
Instruct Law Enforcement and Government Agency personnel on basic firearm
fundamentals, advanced marksmanship, tactical shooting, unorthodox shooting
positions, advanced presentation techniques, structure entry, and two-man
team movement. Demonstrate all courses of fire and movement before student
participation, including firearm manipulation and handling. Ensure proper
range safety protocol is adhered to at all times. Ensure students have
correct personal protection equipment and kit set up. Oversee student
development and proficiency.
Site Security Supervisor/Operations Officer
EODT
Iraq
August 2008-February 2009
Responsible for the coordination, logistics, range safety, and training of
overseas security force members. Created training outline for instructors
to implement for firearms instruction. Trained and evaluated instructors on
range and firearms safety, ability to understand and implement range
operations and procedures in order to ensure a safe training environment,
maximize use of time in order to provide the best training possible for any
given block of instruction. Instructed security force members and
instructors on various tactical firearms techniques including basic
fundamentals, marksmanship, communication, movement, night fire, and
scenario-based training.
Responsible for generating both weekly and daily site reports for the
Project Manager that included sensitive items accountability, vehicle
accountability, team member accountability, and life support area issues.
Acted as primary liaison for all military and contract issue briefs.
Implemented security procedures and instructed security force members on
weapons, IED recognition, vehicle searches, personnel searches, first aid,
radio communications, mobile patrol procedures, entry control point
procedures, tower procedures, indirect fire, and rules of engagement.
Responsible for managing security personnel living quarters, promoting and
demobilizing security force members, and overseeing security development.
Fugitive Recovery Agent
San Diego, CA.
January 2002-August 2008
Contractor providing national and international fugitive recovery
Managed fugitive investigations such as field investigations, data search
investigations, court record investigations, surveillance, and apprehension
of fugitives. Operations included training and supervising team
investigators for hostile entry, close quarter battles, and investigation
procedures. Created training outline for instructing team members on proper
tactics, weapons handling, marksmanship, team communications and movement.
Operations included working with the FBI, U.S. Marshals, State
investigators, and D.A. extradition teams.
Military
U.S. Army
Savannah, GA.
November 1988- December 1991
Served with 1st Ranger Battalion and 24th ID. Trained to operate domestic
and foreign weapon systems. Demonstrated a high degree of proficiency for
safety, weapons fundamentals, handling, manipulation, and capabilities of
various weapon systems. Demonstrated sound tactics in the use of each
weapon system. Qualified on all required courses. Conducted operations
during Desert Storm as a team leader. Operations included POW searches,
reconnaissance by fire, bunker clearing, and reconnaissance patrols.
Certifications and Course Completions
Armor Group/State Department Selection Course
May 2010
State Department approved High Dignitary Protection/PSD Course
April 2010
Certified NRA Firearms Instructor October
2010
Counter terrorism Analysis Course September
2009
U.S. Training Center Advanced Tactical Pistol
September 2009
Certified Glock Armorer
August 2009
Department of Defense Security Specialist Selection Course
August 2008
Post Certification Simulator Course from West Covina Police Department
February 2004
Tactical Pistol at Tactical Firearms Training Team
February 2003
Education
Literature Studies at Cal State San Marcos
Notable Affiliations
Member of the American Society for Industrial Security (ASIS)
Member of the International Association for Counter-terrorism and Security
Professionals (IACSP)
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