Customer Service Manager
Resume:
Theresa Richardson
Baton Rouge, La 70815
**************@***.***
Objective: To obtain a meaningful and challenging position that enables me
to increase learning in the medical field and allows for advancement
Education:
2010-present Delta College, 7380 Exchange Pl, Baton Rouge, La, Medical
Office Adm
2001-2002 San Jacinto College 5800 Uvalde Rd. Houston, Tx, Computer
Information
1996-1997 BR School of Computers, 10425 Plaza Americana Dr Baton Rouge, LA
Computer Tech
Employment:
2006-Present Hancock Bank 525 Florida Blvd, Denham Springs, La
Customer Service Rep, Online Banking Specialist:
Provides customer account information related to deposits, balance
information, transaction history, Provides problem resolution concerning
complaints, difficulties, Completes Maintenance including address changes,
updating customer information,
2002-2006 Convergys, 7173 Florida Blvd Ste 200, Baton Rouge, La Supervisor
Trained new hires, Coached and ensure effective transition onto production
floor, Managed 15-20 agents, Processed work schedule, enforced policies
and procedures, performance evaluation
2000-2002 LP Trucking P.O. Box 534, Channelview, Tx Office Manager
Staffing, budgeting, administrative support, purchasing, mail, bookkeeping,
directly participated in administrative decision making, enforced policies
and procedures
Skills:
Organized: Able to use time and resources effectively, Considers
efficiency, planning and accountability a top priority, and very detail
oriented
Authoritative: Accustomed to being in a position of authority, ability to
motivate others, highly skilled in goal setting to achieve a desired
outcome, Effective Problem Solver, Analytical
Special Skills and Abilities: Honest, Creative, Dependable, type 35-40 wpm,
Experienced in Microsoft Excel, Word, Pascal, Visual Basic, MS-DOS, Data
Entry, ICD-9 and CPT coding, Word Processing
References are available upon request
Contact this candidate