Customer Service Representative
Resume:
felicia shim
** ********* **** ******* ********** CT 06610
203-***-**** (home)
404-***-****(cell)
Summary of Qualifications
Ambitious, determined employee seeking to build a career with a company
that will benefit my professional future where I can utilize my skills
and talents, contribute to the overall success of the company and
continue to further my knowledge.
? Specializing in training, inbound and outbound customer
service and collections.
? Proven track record of accurately completing research,
reporting, and time management.
? Adept at developing and maintaining detailed and procedural
processes that reduce redundancy, improve accuracy and efficiency,
and achieve organizational objectives.
? Highly focused and results-oriented in supporting complex,
deadline-driven operations; able to identify goals and priorities and
resolve issues in initial stages.
? Proficient in Microsoft Windows, Internet Explorer, Office,
Excel, and Power Point
Professional Experience
adecco staffing - Trumbull, CT
Customer Service Representative 09/2008-12/2008
. Answering 100-150 incoming phone calls for a vendor services
to distributors
. Securing orders, doing call backs and follow ups to provide
assurance that service was complete
. Handle calls from irate customers and assisting with
concerns while ensuring all company guidelines were held
momentum marketing and merchandising - bridgeport, Ct
Resetter
10/2007-09/2008
. Traveling to different Stop & Shop locations in CT and NY to
merchandise the products throughout the store based on marketing
plans
. Assisting the team lead with leading resets on my own
affinion group - trumbull, Ct
Customer Service Representative 03/2005-12/2007
. Answering 100-175 incoming phone calls regarding online
technical assistant.
. Website navigation and completing 100-200 inbound customer
service emails.
education
Housatonic Community College 2000-2007
Bridge Academy 1996-
2000
References: Available upon request
Contact this candidate