Quality Assurance Software

Bo Seo

**** ********* **** ( Duluth, Georgia ****7-5173 678-***-**** (

**.***@*******.***

INFORMATION TECHNOLOGY SPECIALIST

Solutions oriented IT Support Specialist who possesses an in-depth

understanding of how to recreate and resolve LAN/WAN technical and network

issues for local and remote users. Innovative, forward thinking technician

with 6 years of expertise in installing, configuring and maintaining

desktops/laptops and peripherals. Excellent technical skills with a

verifiable track record incorporating diagnostic techniques to identify

problems, investigate root causes and recommend cost effective solutions,

integrating a customer-focused approach.

Advanced Fire Inspection (Oct 2008-

Present) Duluth, GA

Desktop Administrator

. Diagnosed and repaired LAN/WAN issues, and PCs; configured

desktops/laptops and supported, IBM, Dell, Linux, Unix, and HP; provided

technical and network support and software upgrades for end users.

. Troubleshot, diagnosed and repaired IT related hardware, software, and

Internet problems while maintaining an 85% SLA when responding to

technical support requests.

. Supported customers by installing, configuring, and maintaining Windows

2000 / XP, MS Office, 3rd party software and MS Outlook. Implemented

performance upgrades to PC boxes.

. Researched and evaluated procurement opportunities; provided advice and

guidance on PC purchases, upgrades, and hardware/software purchases to

support cost objectives.

. Resolved system and network interrupt conflicts from set-up to

completion; tested and optimized the functionality of the systems,

adhering to appropriate support escalation and LAN management procedures.

. Performed patches, data backup, configuration management, archiving and

storage, device monitoring and event log management for network,

telecommunications, and equipment or component maintenance.

Digitrax, Inc.

(Mar 2006-Aug 2008) Norcross, GA

Electric/Post SMT Assembler

. Programmed, tested, and assed risk factors for CPUs and chips to drive

maximum functionally, system security, protection, and business

continuity.

. Executed QA/quality assurance functions, to prep and package boards,

parts, and components on boards to mitigate expenses associated with lost

or damaged goods.

. Fine-tuned and repaired defective boards, parts, components, CPUs and

chips, incorporating telecommunications principles, concepts, and

methodologies.

World Furniture (Mar

2005-Feb 2006) Buford, GA

Information Technology Specialist

. Provided Tier II network support for the operation, installation and

maintenance of PCs, server systems, LAN/WAN issues, workstations;

computer systems and peripherals, Windows, Vista, and software.

. Installed, configured and maintained Windows Server 2003, device drives,

and software on IBM Server xSeries 226; repaired networking equipment

such as routers, bridges, modems, and gateways.

. Evaluated and designed infrastructure requirements; utilized cable

topologies to configure LANs and WANs; created "what-if" analysis and

reviewed file data to develop security access levels.

. Built scalable systems with a focus on optimal performance reliability,

speed, and efficiency; executed a customer-focused approach to resolving

end user service requests.

Bo Seo

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Global Wireless (Jan

2002-Mar 2005) Lawrenceville, GA

Tech Support Analyst

. Set-up and maintained Internet connections, supported Windows 2000 and

Windows XP Pro, computer hardware and multi-media, formatted video cards,

programs and software.

. Planned, installed, and maintained Windows 2000 and Windows XP

Professional operating system issues, IP resolution, cabling problems,

and peripheral malfunctions.

. Repaired networking equipment such as routers, bridges, and modems;

upgraded hubs to switches, configured TCP/IP network, DHCP, WINS, and DNS

settings.

. Entered customer information, orders, and instructions into database.

Arranged contract renewals and capitalized on opportunities to sell add-

on services.

. Decreased maintenance costs; repaired computers, laptops, printers,

scanners and copiers by single-handedly replacing drives and parts, and

eliminating outsourcing expense.

. Assisted with risk management, resolving viruses, identifying plausible

issues and providing recommendations for improvement of the internal

control structure.

ADDITIONAL EMPLOYMENT

Software Developer, Internship, Pifusion Development Group, Inc.

(Mar 2005-Jun 2005), Loganville, GA

EDUCATION

DeVry University, Atlanta, Georgia, October 2008

Bachelor of Science in Computer Information Systems, Dean's Lists

Course Emphasis: MCSE and A+

Chair, DeVry Student Government Association, Atlanta / Alpharetta campuses

PROFESSIONAL EXPERIENCE

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