Customer Service Manager

Customer Service Professional

Objective

To obtain a position where my strong communication, organization,

motivation, management and problem solving skills can be fully utilized to

help improve upon existing operations

Skills

Effective verbal and written communication skills

Advance working knowledge with Windows and Macintosh operating systems

Excel in managerial positions, proven leader

Proficient with Microsoft Office, Adobe Page Maker, Quark

Extensive management training in store operations, receiving, time

management, customer service, safety, problem solving, performance

management, cashier and inventory

Professional Experience

Southern Wine & Spirits (Customer Service, Accounts Receivable

Representative) April 2007 - May 2010

Nationally recognized wine and spirits distributor

Order taking and releasing of assigned clients accounts while answering 900

calls a month

Reconcile customer accounts in accordance with basic accounting functions

while providing expert customer service

Analyze customer's accounts for credit checking and account establishment

Process financial request and accounts receivable journal entries

Process customer payments and collections through 37 day aging reports

Enforce Department of Alcoholic Beverage Control regulations and company

policies

(Territory Chain Sales Manager)

Mastered effective in-store marketing displays, assist customer with wine

and spirit selections while managing 20 accounts

Utilize strong knowledge base of product lines to persuade customers into

carrying a larger variety of SWS products

Achieved distribution and growth objectives through effective account

management

Identified and capitalized on new sales opportunities within assigned

accounts

Longs Drugs (Store Manager) October 1999 - December 2006

Full service drug store

Exceeded store sales and profit goals by remerchandising and ordering

products with high movement

Led quarterly store meetings to communicate company objectives and success

stories

Monitor financial performance and goals of store on a weekly basis

including budget analysis

Supervised a staff of 40 employees

Hired and trained employees and lower management in company policies and

procedures

Budgeted labor to reflect weekly sales estimates

Education

University of Phoenix (Bachelor of Science, Management)

2007-2009

GPA: 3.79

Professional Development:

Fred Pryor Seminars, Microsoft Excel 2007

Certified Professional Food Manager by Thomson Prometric

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