Sales Administrative Assistant

ANTHONY BUTTITTA

**** *. ********** ******, **** 601, Des Plaines, Illinois 60016

847-***-**** *********@*******.***

OBJECTIVE

Use administrative skills and computer skills as a library aide or library

administrative assistant.

QUALIFICATIONS SUMMARY

. Library assistant experience in a public library setting.

. Proficient in use of Microsoft Office and various database management

systems.

. Experienced webmaster/web designer: adept at internet research, web site

design, image editing.

. Excellent communication skills: designed and delivered variety of sales

and training presentations.

PROFESSIONAL EXPERIENCE

LIBRARY SHELVER

Glenview Public Library - Glenview, IL

(www.glenviewpl.org) 02/10 - Present

+ Gained knowledge of library circulation processes as shelver and

organizer of materials.

+ Familiar with library layout and organizational structure.

+ Assisted with other duties as required, such as labeling and shelf

checking.

- TUTOR 01/10 -

Present

Prepared and delivered lessons in computer programming. Provided hands-on

demonstrations of computer applications. Identified reference materials.

Installed computer packages in support of training. Provided feedback on

design of proposed billing application.

WEBMASTER

AB Software Development, Inc. - Des Plaines, IL (www.abdeveloper.net)

09/07 - Present

+ Partnered with clients to design a variety of web sites, including

eCommerce sites.

+ Generated and updated content and images, using Dreamweaver and

Fireworks.

+ Used internet search engine optimization techniques to obtain high

rankings.

CUSTOMER CONTACT/WEBMASTER

Your College Source, Inc. - Chicago, IL (www.YourCollegeSource.net)

12/06 - 02/09

+ Established rapport with client contacts as part of maintaining school

search web sites.

+ Created Access-based administrative tracking system for processing school

information requests.

+ Utilized backend administrative system to make periodic updates to

database based on client inputs.

+ Resolved processing issues by working with contacts to obtain program

corrections

FORMS DEVELOPER

The Prieston Group, Inc. - Northfield, IL (www.PriestonGroup.com)

11/04 - 12/05

+ Developed variety of user-friendly multi-page forms and reports for

intranet mortgage insurer site.

+ Designed software to retrieve customer data from back-end Access

database.

CUSTOMER CONTACT/DEVELOPER

Lucent Technologies - Naperville, IL (www.lucent.com)

11/85 - 04/04

+ Worked with major telecommunications customers to document specifications

for new wireless and Web services.

+ Wrote service proposals and documented existing products utilizing Word.

+ Created and gave sales support presentations using PowerPoint, helping

sales teams win competitive bids.

+ Resolved product issues by following up with technical staff on customer

feedback.

+ Promoted to Distinguished Member of Technical Staff rank for technical

depth and leadership qualities.

PROFESSIONAL RECOGNITIONS

Volunteer of the Year, 2006, Alliance for the Mentally Ill of Greater

Chicago (for web site re-design).

Certified Microsoft Office Specialist for Access 2002.

Distinguished Member of Technical Staff, Lucent Technologies.

EDUCATION

ILLINOIS INSTITUTE OF TECHNOLOGY - Wheaton, IL

Graduate coursework in web design and databases.

NORTHWESTERN UNIVERSITY - Evanston, IL

Bachelor of Arts degree in Physics.

VOLUNTEER ACTIVITIES

Alliance for the Mentally Ill of Greater Chicago (webmastering, web site

re-design)

Des Plaines Historical Society (migration of database to Access)

Little Brothers/Friends of the Elderly

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