Customer Service Assistant
Resume:
Anna Pinales
Buda, TX *****
******@***.***
Objective Interested in a position as a clerical associate -
workforce operations
Professional Office clerical Typing (55+ wpm) Multi-task within
Skills duties but not Office Procedures an environment
limited to the Multi-queue that constantly
following: Telephone Skills changes
photocopy, taking Call Center stats Microsoft Windows,
inventory, post / procedures Office, Word
information, Excellent verbal Mentoring new hire
filing, editing, and written skills reps
composing, Customer Service
Maintain working Skills
knowledge of
wireless products
/ services
Education I.T.T. Technical Institute
Electronic Engineering Technology of Applied Science
Associates Degree
Employment Developed ability to work in a fast-paced atmosphere
Skills with constant change.
Maintained excellent customer service professionalism
and developed customer rapport
Diplomatically resolved customers complaints on
as-needed basis
Accurately calculated and correct any mistake/
misunderstanding that customer has
Ability to follow instructions well and make decisions
with no supervision
Motivated, monitor, and mentor 15+ employees on daily
basis
Delegated procedures to employees to meet company's
expectations
Effectively developed telephone communication skills and
consistently meets call center stats.
Makes recommendations / changes according to the
customers account.
Maintain knowledge of devices /service to provide
customers with one call resolution.
Employment History
Customer Service Rep AT&T Mobility 12/04 to
Handle customers' / reps concerns, present
questions, complaints, technical issues and
billing inquiries to the highest degree of
professionalism and respect. I am currently
helping out as a transition mentor with the
new hire groups. Assist new transition reps
with questions, coaching, advice, direction,
and guidance to provide employees with the
qualities they need to provide our customers
with utmost professional respect and quality
service they expect. Handle escalated calls
that transition reps have.
TRC staffing temp agency, AT&T wireless 09/04 to
Handle customers' concerns and provide them 12/04
with the correct department and or transfer
to correct department.
09/02 to
Optometrist assistant, Wang and Olson 07/04
Optometry
Assist doctor with preliminary test prior to
seeing the Doctor. Prepare eye screenings
according to patient. Make appointments,
handle payments, and maintain customers'
information within a computer database.
Contact this candidate