Customer Service Manager

Jacob Hansen

**** ******** **. #***, *******, CA 95350

530-***-****; *****.****.******@*****.***

I graduated from U.C. Davis in 2008 with a B.A. in English and have strong

written and oral communication skills. I have extensive experience with

Microsoft Word and Excel. I am reliable, hardworking, loyal, and honest.

I am a fast learner, and highly motivated to succeed.

Work History

2008 - present Stanislaus County Office of Education

Phone: 209-***-****

Substitute Teacher. Worked with children of all ages and

backgrounds in a public school classroom setting. Executed

lesson plans while maintaining discipline and pacing. Modified

presentation of material to effectively instruct students with

different learning styles. Adapted to different working

conditions and procedures at each school site. On-call as

needed.

7/2010 - 10/2010 Bronco Winery, Ceres

Phone: 209-***-****

General Winery Worker. Exercised problem solving and critical

thinking skills, while maintaining communication with peers

and superiors, to efficiently complete time-sensitive tasks in

a high pressure mass production environment. Took on

increasing level of responsibility including performing job

duties without supervision and helping to train/supervise new

hires. Temporary full-time position.

5/2010 - 6/2010 U.S. Census Bureau

Phone: 209-***-****

Enumerator. Worked with a high degree of personal

responsibility to collect census data from residents in an

assigned area and protect all associated confidential

information. Took responsibility for completing tasks on time

with no set work schedule. Used diplomacy to secure

cooperation of resistant respondents. Temporary position.

2008 - 2009 Rodriguez Law

Phone: 209-***-****

Legal Assistant. Worked extensively with MS Word and Excel to

develop, format, and compose correspondence, forms/templates,

and legal documents. Recommended and implemented new

procedures to improve office efficiency. Implemented new

organizational scheme for old files to improve efficiency and

reliability of records-keeping and -checking. Maintained

confidentiality of all sensitive information.

2006 - 2008 ASUCD Unitrans

Phone: 530-***-****

Passenger Data Collector. Collected, recorded, and analyzed

public transit data in a dynamic environment. Worked alone and

on a team to complete data collection and customer service

goals. Designed forms and entered data in Excel. Organized

employment documentation and entered pertinent information in

MS Access database. Took responsibility for completing tasks

on time with no set work schedule.

Education

Graduated June 2008 from UC Davis with double BA in English and Japanese

Currently enrolled in Modesto Junior College Computer Electronics program

and preparing for A+ Certification Exam in November

Computer Skills

Macintosh and PC literate. Experienced with MS Office, particularly Word

and Excel; software, hardware, network troubleshooting experience. Some

programming experience (Java, Visual Basic).

References

Anthony Palmere, Davis, CA, 530-***-****

(Asst. General Manager, Administration, Unitrans)

Peter Rodriguez, Esq., Modesto, CA, 209-***-****

(Proprietor, Rodriguez Law)

Contact this candidate