Customer Service Sales

Marta Mart nez ** The Avenue, London, W** *LR

Tel 078********

*****.********@*****.***

Personal Statement

Innovative, versatile and creative marketing executive with the

skills, passion and professionalism needed to support business and

consumer market programs, developing marketing campaigns and

communications and conduct detailed market research. Through being

able to understand the wider picture, earned a reputation as

someone offers a pro-active approach and is recognised as being

results driven and an effective team player.

Skills

Client Relationships & Sales Growth ~ Sales Collateral &

Support ~ New Product

Launch ~ Staff & Client Training ~ Web & Content Developer ~

Market Research

Professional Experience

Xerox Corporation, London, U.K.

European Marketing Services Executive, 08/2011 to Present

Develop corporate marketing and communication functions,

overseeing a $30K budget and 2-member team. Develop brand

management, corporate positioning, product launches and sales

collaterals within the Managed Print Services in Europe.

Worked with business and technical teams to launch 20 new

services. Identified opportunities, researched new product

possibilities, collaborated with operational team contributing to

reaching a yearly target goal.

Developed and launched Save Calculator tool, providing sales team

with a much more efficient process to capture requests and

visually appealing reports, helping them sell more effectively.

Streamlined processes and delivered strategic recommendations that

resulted in significant savings to the company.

Given full creative charge in designing promotional print

materials, case studies, training brochures, as well as building

and executing marketing campaigns and communications.

Full creative responsibilities and delivery of quarterly

electronic newsletters to over 600 European partners and 100

employees, unifying product messaging across all channels and

simplifying customer updates via one information channel.

Effectively executed partner and customer Webinars, from vendor

management to topic research and speaker coordination, helping

company achieve a crucial customer communication goal.

Led efforts to set up product specific pages for new corporate Web

partner portal and took the initiative to keep information and

documentation current and fresh at all times.

Xerox Corporation, London, U.K.

European Business Developer, 06/2009 to 07/2011

Starting as an Account Specialist, earned progressive position

based on setting sales records. Secured a 3-year contract worth

60K in first 7 months. Constructed and wrote system training

materials and trained staff of 6 sales and support service

representatives.

Managing over 90 corporate accounts worth 500K.

Consistently met/exceed quota surpassing targets as much as 119%.

Ranked as one of the top performers. Selected to lead the European

sales team to share personal sales best practices.

Managing Escalated Partner Support program with over 30 accounts

worth 250K.

Google, Inc., London, U.K.

Ads Quality Rater, 09/2008 to 04/2009

Contract employee for Google via Kelly Services. Evaluate the

visual quality, content accuracy of web advertisements and

communicate effectiveness of web layouts and information.

Reviewed results returned in a specific search query and rated

them in terms of relevance.

Helped improve the accuracy of the ads and evaluated

functionality and accessibility of web pages.

Rank Group, London, U.K. -- European gambling and leisure

business

Entry level Business Development Executive, 03/2007 to 05/2009

Hired as a Customer Service Representative and quickly promoted

to Business Developer to bring in new business. Viewed as an

exceptional team player. Selected to train 15 new customer

service representatives, functioned as ongoing lead trainer.

Successfully supported an understaffed call centre for one

month, by taking on the workload of two employees (over 120

calls per day).

Promoted services to customers through telemarketing and

increased sales by 5%.

Worked with technical teams to market launch Rank's Interactive

Spanish gaming site enracha.es and Google Analytics tracking.

Assisted in testing and developing new features and interactive

content.

El Corte Ingl s S.A., Madrid, Spain

Customer Service Representative, 06/2001 to 12/2006

Handle customer inquiries, complaints, billing questions and

payment extension/service request. Manage a high-volume

workload with a deadline-driven environment.

Increased number of accounts at the Madrid Business Centre by

15%.

Participated in spirited telemarketing campaigns that increased

sales by 5%.

Answered as many as 60 customer inquiry calls a day.

Researched lost orders, traced shipments an checked stock

availability.

Education

West London Business College, London, U.K.

2006 - 2007

Travel & Tourism Management Certificate

Col n IECM Business & Marketing School, Madrid, Spain

1998 - 2001

3-Year MBA Degree in Marketing and Advertising

Professional coursework includes: Marketing Campaign, Marketing

Management and Qwiksolver.

Interests

Passion for travelling and meeting new people

Contact this candidate