Project Manager Sales

CESAR A. TICAS, PMP

** ****** **. ( New Providence, NJ 07974 ( (H) 908-***-**** ( (C) 973-224-

**** ( **********@*******.***

Senior Project Manager ( Project Director ( Project Leader ( PMO Manager (

Project Portfolio Manager

PROFILE

Highly accomplished Project Management Professional (PMP) with proven

expertise in planning and directing international software implementations,

with special emphasis in CRM applications. Experienced in sales

engineering, consulting, and systems engineering. Strong familiarity with

wide variety of market sectors, including finance, advertising,

biotechnology, and pharmaceutical industries. More than 100 projects to

credit. Able to supervise large, multi-site teams and manage complete

project life cycles.

Areas of Expertise

Project/Program Management ( Technology Deployment ( Cloud Computing (

Business Development

Software as a Service (SaaS) ( Strategic Planning ( Client Relations (

Process Improvement ( Consulting

Change Management ( Solution Development ( Team Leadership ( Application

Testing & Deployment

Quality Assurance ( Systems Engineering ( Sales Engineering ( Leadership (

Budget & Cost Control

PROFESSIONAL EXPERIENCE

THE CIT GROUP, Livingston, NJ 2007 - Present

Senior Project Manager

Recruited to oversee Salesforce.com production support and new application

release projects worldwide for $60B+ financial services company. Supervised

Salesforce Service Bureau team in design, development, testing, and

implementation. Serve as liaison between business leaders and technical

resources. Act as Program Manager, tracking and monitoring all projects.

Personally lead high-profile initiatives. Prepare project plans, timelines,

budgets, and mitigation plans.

. Saved >$200K per year by eliminating Salesforce.com's Gold Production

Support contract and migrating more than 80% of support tasks to internal

IT help desk.

. Re-engineered Change Management process to ensure adherence to corporate

audit regulations, PMP methodology, and client requirements.

. Enhanced efficiency by introducing automated project tracking and weekly

status conference calls.

. Increased revenues by implementing internal cloud computing and

Salesforce.com information sessions that improved awareness and led to

new projects.

. Established release management process for defect resolution that reduced

defects and costs.

. Initiated centralized Salesforce.com solution tailored to growing volume

of inquiries from Investor Relations group. Solution reduced response

turnaround times and allowed query tracking.

. Personally designed Workforce Planning and Employee Management solutions

for HR.

. One of first individuals worldwide Certified by Salesforce.com.

CESAR TICAS, New Providence, NJ 2006 - 2007

Independent Project Management Consultant, CRM / Salesforce.com

Provided project management services for Salesforce.com partners. Planned

and led project life cycles, including business process review sessions.

Carried out large-scale data migrations. Customized systems to meet client

needs. Conducted user training, including onsite and remote international

sessions.

. Implemented Salesforce.com CRM solutions at more than 20 companies.

. Completed successful migration from Siebel CRM to Salesforce.com for

large software company.

. Reduced operational costs for large retail company by enabling client's

customers to manage CRM system support and by integrating Salesforce.com

with daily order processing. Additionally provided executive dashboards

to track KPIs and assess customers' satisfaction levels.

. Increased sales by implementing optional service/support contract

business line.

Cesar A. Ticas ( Page 2

COMPETIWEB INC., Maplewood, NJ 2002 -2005

Senior Project Manager

Established and managed company specializing in CRM and media broadcasting

logistics consulting for advertising firms in US and Canada. Built

effective relationships with clients. Oversaw project budgets and corporate

financials. Developed core applications and solutions. Supervised staff of

4.

. Increased revenues 35% by developing service line focusing on radio

commercial distribution.

. Grew sales 10% by launching service line involving service-based online

directory subscription.

. Planned and led CRM solution development and implementations for

customers.

EPRESENCE SOLUTIONS, Clark, NJ 1999 - 2001

Project Manager / Sales Engineer

Planned and directed large-scale internet-based solution projects for

clients in pharmaceutical sector, including Bristol Meyers Squibb, Johnson

& Johnson, Pfizer, and Warner Lambert. Prepared and delivered technical

presentations to facilitate new business.

. Improved efficiency by utilizing structured project management

methodology.

. Directed large-scale data center move for Pfizer. Coordinated 50

consultants and client personnel. Completed move in only 48 hours, with

no loss of services.

. Played major role in winning $500,000 contract for company.

UTILITIES INTERNATIONAL INC., Chicago, IL 1996 - 1999

Project Manager Consultant / Project Lead Consultant

Promoted to Project Manager at large provider of planning, budgeting, and

reporting solutions. Supervised project teams. Led consulting and software

implementation projects.

. Maintained 100% billing utilization through tenure with company.

ADDITIONAL EXPERIENCE

Senior Sales Engineer, PIVOTAL CORPORATION, Morristown, NJ 2001 - 2002

Conducted product and technology architecture technical presentations for

clients of $60M CRM software company. Prepared customized demonstrations to

meet customer requirements.

Systems Engineer, PUBLIC SERVICE ELECTRIC & GAS COMPANY, Newark, NJ 1992 -

1996

Developed and installed information systems for one of 10 largest electric

companies in US.

EDUCATION

MS in Industrial Management, New Jersey Institute of Technology, Newark, NJ

BS in Mechanical Engineering, New Jersey Institute of Technology, Newark,

NJ

CERTIFICATIONS & TRAINING

PMI Project Management Professional (PMP)

Salesforce.com Certified (Administrator, Advanced Administrator,

Consultant)

ITIL Certified

Microsoft Certified Professional (MCP)

ADDITIONAL INFORMATION

Technical Skills: Windows, UNIX, MS Office, MS Project, Salesforce.com,

various CRM systems, SQL Server, Oracle, Visual Basic, HTML, Crystal

Reports

Affiliations: Project Management Institute (PMI)

Languages: Conversational Spanish

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