Customer Service Manager
Resume:
Julie London
Hugo, MN 55038
*****************@*****.***
Objective
Seeking a professional IT position requiring advanced technical training,
superior customer service skills and providing an opportunity to improve
the systems and operation of a growing company.
Education
Computer Technician, MRC
Minneapolis, MN 2010
Accelerated Practical, Theoretical, and Logical training in PC Repair,
Troubleshooting of Software and Hardware Systems, Customer Service Skills
and A+ Certification Preparation.
Certificate of Completion, Perfect Attendance Certificate, GPA 3.7
Network Technician, Private Mentoring
Minneapolis, MN 2010
Accelerated one on one practical and logical training of set-up,
configuration, and troubleshooting of hardware, software, and printer
networking in live educational and office environment. N+ Preparation.
Professional Certifications
Comp Tia A+
2010
Comp Tia Network+ (in progress)
October, 2010
Technical Skills
Software installation, configuration and troubleshooting: Windows 2000, XP,
Vista, Windows 7 Microsoft Office Suite, Malware Protection, and Other
Proprietary Software.
Hardware installation, configuration and troubleshooting: Hard drives,
Modems, NIC cards, Video Cards, Expansion Cards, Printers, Memory,
Motherboards, Drivers, Keyboards, Monitors, and CPUs
Networking installation, configuration and troubleshooting: Wired,
Wireless, TCP/IP, NetBeui, Citrix
Microsoft Office Applications: 2000/2003/2007: Word, Excel, Access,
Outlook, and Power Point.
Smartphone configuration and troubleshooting Blackberry, Android, Widows
Mobile
Experience
Computer Technician, Intern Minnesota Resource Center
Minneapolis, MN 2010
. Performed installations, refreshes, upgrades, maintenance and
troubleshooting for hardware and software on desktop and notebook
computers as well as printers
. Responded to telephone, e-mail, and in person inquiries concerning
support requests, systems status, and network connectivity while
maintaining a high level of professionalism and customer service.
. Helped configure and troubleshoot client-to-server and server-to-
server tunneling VPN connections
. Maintained, troubleshot, configured, and implemented password
security, data integrity, file system security
. Diagnosed, repaired, logged and tracked all end-user requests
Server/Expeditor Applebee's
Roseville, MN 2008-2009
. Provide excellent customer service to diners
. Worked effectively and efficiently in a team environment
Bartender/ Manager Blue Fox
Arden Hills, MN 2000-2006
. Problem solved technical issues, staffing issues, and customer service
concerns
. Maintained records for inventory cost and controls
Manager/ Server Lido's
Roseville, MN 1998-2000
. Implemented reopening of the full service bar to maximize profits
. Lowered labor costs by utilizing P.O.S. computer's existing untapped
capabilities
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