Customer Service Quality Control

Shipping / Receiving Administrator & Distribution

Todd McKinstry 9 Ruth Street, Worcester, Mass 01602

***********@*****.*** Home: 508-***-**** Cell: 774-***-****

Summary

An orientated individual whom has experience in the administration activities regarding the run function of a

shipping department, and the additional support that I provided, to maintain the software business as a whole.

Experience

Applix Inc, software analytical media company, Westborough, Mass

1999

-2008

Managed and provided media software to all company offices worldwide, and the supported documentation

required to support the media applications shipped.

Provided the updated shipment results on packages and provided the necessary backed up information to support

the end of month, end of quarter revenue that the auditors would utilize to finalize their compliance.

Organized the accurate record filing of all hardware that was purchased per the company using asset tags on the

merchandise and recorded the identity information, ( serial#s, tag#s, model#s, etc), into compliance software for

property ownership and security purposes.

Facilitated with the shipping curriers; FedEx, UPS, and DHL, on both domestic and international shipments, and

followed up on the shipment status to ensure the completion of the shipment process.

Aided the various departments within the company; Customer Service, Finance, TradeShow, and Marketing to

accommodate their needs. As an example, Customer Service requested a carrying case to house a 64-bit server,

monitor and keyboard and to have the case durable, easy to maneuver, and to have security features. The time line

was given and met. The customer received the unit on time and the service provided by the customer rep was met

completely.

In addition, I would help out with the front desk on duties that required guidance support to customers entering

the company. This being, meeting with company associates, booking meeting, placing customers and requests

In general, to the appropriate contact in answer their call to their support questions.

I was awarded the Applix Achievement Award for my significant contributions.

(Continuation), Distribution & Facilities

Cognos, an IBM Company, (formerly Applix, Inc), Westborough, Mass

2008-

2009

Under new management, I was given the task of Administrative Analyst. This in addition to the later, my duties

was on the focus of the employees from a facilities perspective.

I oversaw the building on issues that needed attention with regards to the security of the building; the safety of the

employee’s along with the repair and needs to employee requests.

Maintained the copier machines, the supplies, and the updated maintenance schedules, to ensure an efficient office

run environment for all departments.

Organized the relocation of the IBM employees in the Westborough office, coordinated the employees and their

hardware to the new location under the RESO Dept provided by IBM in that move process. This included, (waste

removal, recycling, confidential documents for offsite storage, and computer hardware.

Skills

Knowledge of TQM- (Total Quality Management)

(Quinsigamond Community College) Worcester, Mass

Procurement to Quality Control Statistics

Quality Cost Systems Auditing Systems

Statistical Process Principles of Marketing

Industrial Management

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