Customer Service Data Entry
Resume:
Kathy S. Magner
Stanton, CA 90680
Home: 714-***-**** - Cell: 714-***-****
Email: ****@****.***
Objective
Seeking a position with a company that rewards positive results, hard work, loyalty and dependability in a team
environment while using my exceptional communication and customer service skills.
Qualifications
Results oriented, dependable professional experienced in customer service. Self starter and loyal to Employer.
Excellent written and verbal communication skills, with an eye for detail. Extremely productive in a high volume,
high stress environment. Work well independently as well as a part of a team. Acknowledged for unwavering
commitment to providing customer service. Fast learner, fast thinking, reliable.
Experience
Receptionist: Career Management Services, Costa Mesa, CA
March 2000 - July 2008
• Answer all calls for 10 incoming lines.
• Greet all clients, inform correct personnel of their arrival and assess all documents needed from client before
appointment began.
• Log every appointment into data base for staff of 20.
• Receive, print and distribute all incoming faxes.
• Log all calls from message center and call to appropriate client within 1 hour from receiving message.
• Ensure that coffee stations were stocked and ready at all times for clients and personnel.
• Cleaned and maintained office kitchen including dishes, coffee and supplies.
• Compile daily reports of sales calls for each sales person.
• Printed out of all incoming resumes in a timely manner.
Receptionist: Mazda Motor of America, Western Region, Irvine CA
February 1993- July 1997
• Initial contact for the Western Region headquarters.
• Received and screened all telephone calls and visitors, directing them to the appropriate staff member.
• Expedited delivery of all express mail and special delivery packages to the appropriate staff member.
• Scheduled daily pickup of express mail deliveries.
• Data entry of all expense reports, cash disbursements and check requests.
• Provided clerical support to all departments.
Communications Coordinator: Mazda Motor of America, Western Region, Irvine CA
March 1990 to February 1993
• Made sure the mail clerk and receptionist positions were covered at all times.
• Responsible for maintenance of all office equipment.
• Purchasing and inventory of all office supplies.
• Administrator of the AT&T system 75 phone system
• Systems manager of the OCTEL communications system.
Parts Department Interim Office Supervisor: Mazda Motor of America, Parts Distribution Center, Irvine CA
January 1990 to March 1990
• Supervisor of six people.
• Training of new employees.
• Daily inventory reports.
• Reporting of and follow up on all carrier claims.
Kathy S. Magner Page 2
Receiving Clerk: Mazda Motor of America, Parts Distribution Center, Irvine CA
August 1983 to December 1989
• Received goods via Air and Sea shipments from Japan and various domestic vendors.
• Daily maintenance of receiving records.
• Daily data entry updating of all warehouse transfers with other distribution warehouses.
• Coordinated with the Customer Service Department for the expedition of customer assistance parts orders.
Parts Order Desk Clerk: Mazda Motor of America, Pacific Region
June 1981 to July 1983
• Received and processed phone and written request parts orders from the Pacific Region Dealers.
• Data Entry of V.I.P. rush orders.
• Investigated part inventories of various regional distribution warehouses.
• Requested and approved warehouse transfers of parts.
• Coordinated with the Customer Service Department the expedition of customer assistance part orders.
• Daily data entry and deleting distributed parts from inventory.
• Coordinated with the corporate accounting dept the invoicing of all distributed parts.
Shipping Clerk: Mazda Motor of America, Pacific Region
February 1980 to June 1981
• Generated and compiled all shipping documents for freight carriers.
• Traced lost shipments.
• Researched shipping information for dealers as requested.
• Reported and followed through on damage and shortage claims to carriers.
• Maintained all shipping documents.
Education: Wintersberg High School - Diploma
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