Customer Service Management
Resume:
Kara A. Krawiecki
***** ******** ***** **********, ** 48094
********@*****.***
QUALIFICATIONS: A highly motivated, dependable and goal-oriented fast-
learner and problem solver. An organized and independent
hard-worker and planner. Developed outstanding leadership
and team work skills through athletics and academics.
Highly attentive to details, with strong computer, oral,
written, and communication skills.
EDUCATION: Central Michigan University, Mt. Pleasant, MI
Bachelors of Science Degree in Business Administration May 2010
Major: Information Systems
G.P.A: 2.83
Successfully completed courses include:
Python Computer Programming Systems Analysis and Design
Data Base Management Systems Telecommunications
Management
SAP Enterprise Software in Business Software Applications in
Business
Visual Basic Application Development Business Systems
Applications
EXPERIENCE: Assistant Director of Michigan Spirit LLC, Romeo, MI
March 2005 to Present
. Coaches Michigan cheerleading teams at camps and clinics.
. Creates and teaches choreography and material to
cheerleading teams.
. In charge of managing staff, sessions, instruction, and
camp material at camps.
. Worked with a team in a Business Systems Applications
course to create a prototype of an automated payroll
system for this company.
Employee of The Carlin Alumni House Phonathon, Mt. Pleasant, MI
January 2009 to July 2009
. Continuously called Central Michigan University Alumni to
discuss CMU current events and to encourage donations to
CMU.
. Worked with an information system that contained all CMU
alumni information, such as contact information, family
and employment information.
Employee of Advantage Food Service Management, Mount Clemens, MI
May 2007 to August 2007
. Worked with a team to prepare and serve food and drinks to
customers.
. Worked in fast paced environments and developed strong
customer service skills.
TECHNICAL SKILLS: . Microsoft Office . Python
. Oracle . Visual Basic 2008
. SAP . Microsoft Expression Web
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