Customer Service Representative
Resume:
LATYA ALSTON SILVER
POST OFFICE BOX **, NASHVILLE NC 27856
***********@*****.***
PROFESSIONAL ATTRIBUTES
Goal oriented.
Ability to work in a fast-paced environment.
Ability to multi-task and work well in a dynamic business environment.
Ability to work independently, as well as part of a team.
Superior customer service skills and ability to maintain positive.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
PROFESSIONAL EDUCATION
North Carolina Agricultural and Technical State University. 2000 - 2003. Concentration Technology Education Major.
North Carolina Agricultural and Technical State University. 2000 - 2003. Minor - Graphics Communication.
Northern Nash High Senior. 1998 – 2000. High School Diploma.
PROFESSIONAL EXPERIENCE
Technical Support Representative, Affiliated Computer Service, Cary, NC (October 2008 – Current Employer)
Answer inbound billing questions, research consumer accounts, and take payments over the phone.
Verify Customer’s identity utilizing the choice-point identification system and IVR identification systems.
Setup New Accounts, score consumer credit, determine the amount of deposit and group consumer by credit class.
Provide consumer with new system generated information about products and services pertaining to wireless.
Operations Research Specialist II, RBC Bank, Rocky Mount, NC, (June 2008 - September 2008)
Acknowledge Internal Revenue Service Tax liens, County Tax levies, and State Writs of Garnishments.
Perform extensive research on domestic consumer accounts and verify the identity of the consumer.
Notify the consumer in writing of the Research, Fact findings, and actions being taken on behalf of the acknowledged agencies.
Effectively communicate with consumer and branch personnel regarding impacted or frozen accounts.
Computer Operator, McLane Carolina, Battleboro, NC (September 2007 - March 2008)
Assisted network administrator in ensuring all network connections are in place and working properly.
Provided prompt and courteous service.
Instructed users in connecting computer peripherals, such as printers or lab equipment, or assist new employees with their network
access.
Being proactive and responsive to internal and external customers’ needs.
Customer Service Representative, Embarq, Tarboro, NC (August 2006-November 2006)
Provided exceptional customer service
Answered inbound consumer billing questions.
Proactively offered Embarq products and services to consumers.
Exceeded monthly sales quota.
Database Administrator, Hospira Contractor Services, Battleboro, NC (June 2004 - July 2006)
Responsible for the planning, maintenance and development of a database.
Controlling access permissions and privileges for database users.
Communicating regularly with technical, applications, and operational staff, to ensure the database integrity and security commissioning
and installing new applications.
Ensuring that storage, archiving, backup and recovery procedures are functioning correctly.
PROFESSIONAL REFERENCES
Available upon request
Contact this candidate