High School Information Technology

Location:

Posted:

October 21, 2010

EDGAR LIRA **** Jackson Avenue, El Paso, Texas ***30

*.******@*****.***

Professional Summary

To obtain an Information Technology (IT) position that offers opportunities

for educational and professional advancement.

Education

Western Technical College AOS Degree in Computer Technology 08/2007-

04/2009

Austin High School High School Diploma 08/1999-

06/2003

Skills

Systems Software

(Windows 2000/XP/2K3 ( MS Project

(Windows Server 2003 ( MS Office

(Windows Vista ( Lotus Notes

Certifications

CompTIA A+

Professional Background

Glacier Technologies, LLC

(Desk Top Operator 03/2010-07/2010

(Worked at Army Test and Evaluation Command (ATEC) as a contractor on

classified test with a Level 2 Security Clearance.

(Processed and reduced classified raw data through a Windows and Linux

based program to output more readable data format.

(Customer Helpdesk Agent 04/2009-09/2009

(Position of public trust with a Level 2 Clearance.

(Handled technical troubleshooting within an enterprise environment,

including system crashes, slow-downs and data recoveries.

(Engaged and tracked Priority 1 issues, with responsibility for the timely

documentation, escalation (if appropriate), resolution and closure of

trouble tickets.

(Helped configure Lotus Notes.

(Installed network printers.

(Handled 30+ technical calls daily and consistently meet high customer

service standards.