Customer Service Sales

Sayid Eggal

**** ****** **, ***** ******, VA **043 ?443-***-**** ? ********@*****.***

PROFILE: > Comprehensive experience and knowledge in training, supervising,

and motivating individuals and groups in many states > Successful

performance in clientele Technical support/service > Knowledge in business

administration and information technologies > Highly effective skills in

evaluating, organizing, and communicating > Well developed interpersonal

competence and multicultural sensibility > Leadership expertise with a high

capacity to influence, persuade, and negotiate effectively > Skilled in

academic research, editing, statistical graphs > Experience in MS Office >

Terrific organizer > Strong drive to make a positive difference in people's

lives.

PROFESSIONAL

HISTORY:

2010, Arlington Independent Media, Arlington,VA

Knowledgeable in Field production, Studio production, Advance Camera

techniques, and Film Editing using Final Cut Pro 7

Sample Video Link: http://www.arlingtonmedia.org/the-other-sports-

show/sportrock

Supervisor/ Flextronics Device Support Center for AT&T - Chantilly, VA

(June 2008-Present)

Developed through increasingly responsible Technical Services assignments

at this Major retail company - from a Team Member to 3rd key, to a Mentor

able to train New Hires to Managers, then to Supervisor within 12 months.

Responsibilities and accomplishments include, but are not limited to, the

following:

>Proficient in AT&T systems such OPUS, MyCSP and Snooper

Instrumental to Flextronics Device Support Center Stores through leading

efforts for better technical support and customer service/solutions -

quickly identify, define, and solve customer issues

Experience in wireless technology, warranties services and policies, and

technical support/solutions for cellular phones

Great interpersonal skills via telephone with customers/agents and has a

positive altitude

Build relationships with team to relay information, ideas back to the

business

Effectively evaluate, make hire recommendations, schedule, train, and

supervise up to 15 personnel - provide close support - develop strong work

teams with a customer-centric focus; conduct both classroom style and on-

the-job training; oversee all cash/credit sales

Completes accounting and paperwork associated with cash receipts and prices

and conducts physical inventories

Drive accessory sales through presentations and training utilizing

marketing intelligence and merchandising suggestions.

Promote excellent community relations through charitable donations of goods

and personally dedicate time to others including providing financial and

material support to children in East Africa

Consistently ensure the most productive, cost-efficient, and highest

quality solutions to business needs

Information Systems & Science Lab Assistant / Morgan State University -

Baltimore, MD ('05-'08) Information System & Science Depts.

Assist students and staff with various teaching programs such as Java

Applications

Coach and develop freshman students

Help with office work and fill in for Administrative Assistant

Embraces and implements equipment installation/upgrade and programs

Create and update student accounts

Supervise up to 15 personnel

Management Trainee/Intern / Enterprise Rent-A-Car - Baltimore, MD ('May 07-

'October 07)

Retail/Customer service division.

Process rental contracts, has an eye for detail

Great in Contract sales and risk assessment

Best of all interns in the East Coast market in sales

Managing all aspects of the maintenance of the department: keeping it clean

and neat

Promotes sales through experience, proficient in insurance policies

Create high levels of motivation through leadership

EDUCATION: Bachelor's Degree in Business Administration

2008, Morgan State University, Baltimore, MD

Will pursue Masters in Business Administration/

George Mason University, Fairfax, VA

References upon Req

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