Customer Service Data Entry

-*BRENDA J. DOUGLAS LAMADRID

Home Phone: 909-***-**** Loma Linda, CA 92354

E mail: ***************@*****.***

OBJECTIVE: To gain full time employment within A great company where I can apply my talents and

abilities. .

My goal is to become a vital member of a team of professionals driven towards success.

SKILLS:

Ø Excellent written/verbal communication. Great listener!

Certified 45 WPM typing. Advanced 10 Key operation.

Ø

Certificated in MicroSoft Office Suite; Excel, Word.

Ø

Keen sense of responsibility.

Ø

High work ethic/ well developed organizational skills.

Ø

Ø Medisoft electronic billing

Ø Medical terminology

Ø Billing and Coding

EXPERIENCE:

Business Office Manager

October 1994 May 2009

Interstate Battery So Ca

San Bernardino, CA

Create spreadsheets, maintain accounts receivable, 10 Key, ordering supplies/maintaining

inventory, answering multiple telephone lines, resolving customer complaints, data entry,

scheduling appointments, accounts receivable, maintaining accurate call and visitor logs,

create/distribute written correspondence. Ensure efficiency on time sensitive matters. Perform

additional duties as assigned.

Office Assistant October 1993 April

1994 C.I.T. Financial

Corona, CA

Customer service, answer multiple phone lines, greet clients, route phone calls/guests to the

appropriate departments. Daily data entry, filing, use of office equipment including computers, fax

and copy machines. Create/distribute written correspondence. Work as part of a team to complete

team and individual goals.

Customer Service Representative June 1989

April 1993 James Edmond Inc.

Culver City, CA

Order desk, filing, receiving, data entry, 10 Key maintain accurate logs, record data, A/R,

collections. Light cashiering, issuing cash receipts, reconciling the cash drawer, Answering

multiple phone lines. Faxing, copying; efficient use of all office equipment.

EDUCATION:

Medical Billing & Coding

June 2010

Chaffey College, Chino CA

Certificate

Business & Computer Applications

April 1995

Los Angeles City College

Certificate

ASSOCIATIONS: Toastmaster’s Int’l and A.A.P.C. (American Academy of Professional Coders)

Present

Volunteer Work presently volunterring at Kaiser Hospital Fontana (clerical work)

Volunteer Work previous volunteer at Redlands Family Clinic (clerical work)

REFERENCES: Available upon request.

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