Customer Service Administrative Assistant

**** ******* ***** *******, ******** *****

202-***-**** *******@*****.***

Samantha e.j. johnson

Employment Objective

To bring to your organization enthusiasm, dedication,

responsibility, and good work ethic. Combined with a desire to

utilize my skills obtained through my years of experience.

Key Strengths and skills

Organizational: Very well-organized and comfortable working in

a multi-tasking environment.

Communications: Above average verbal and written communication

abilities. A highly effective team player that understands the

value of working together towards a common goal.

.Interpersonal Skills: Able to get along well with co-workers

and accept supervision. Received positive evaluations from

previous supervisors.

Attention to Detail: Concerned with quality. Produce work that

is orderly and attractive. Ensure tasks are completed

correctly and on time.

Work experience

United Healthcare, Columbia, Maryland

Receptionist

2009

Greeting each patient or customer with a warm, friendly,

inviting welcome.

Daily performance of general administrative functions

including, but not limited to filing, pulling records,

scheduling appointments, checking eligibility, verifying

insurance, and proper completion of insurance forms.

Answering all calls and effectively determining that patients

needs.

Demonstrate an exemplary commitment to provide patients with

exceptional customer service.

Quality Associates Inc., Fulton, Maryland

Document Conversion Clerk

2008-2009

The daily completion of health insurance forms.

Analyzed scanned documents for clarity and accuracy

Ensured completeness of files; researched missing documents;

removed non-essential material; prepared and organized

documents to conform to quality control standards, office

procedures and system processes.

Childs Play Day Nursery, Laurel, Maryland

Administrative Assistant

2006-2008

Assisted owner in the hiring and training of all employees.

Conducted all preliminary interviews of potential clients.

Assisted in the planning and implementing of the daily

program.

Supervised the center when the site manager was unavailable.

Prepared daily reports.

Promoted from Receptionist position in 2006.

Remomo Caf Italia, Hanover, Maryland

Server

2005-2007

Provided each guest with positive, memorable dining

experience.

Answered questions about food, beverages, and the facility in

a friendly manner.

Developed relationships with guests.

Promoted from Hostess in 2006.

Champps Americana, Columbia, Maryland

Hostess

2004-2005

Maintained the upkeep and cleanliness of the lobby.

Greeted all guest with a pleasant demeanor.

Made and confirmed reservations.

Prepared all carry-out orders.

Professional Management Services, Laurel, Maryland

Medical Claims Specialist

2002-2004

Responsible for the review of medical claims for accuracy and

validity.

Prepared claims for electronic submission.

Contacted preparers of source documents to resolve questions,

inconsistencies, or missing data.

Performed general clerical duties such as typing, answering

phones, etc.

Assisted in establishing and maintaining an effective and

efficient records management system.

Education

Penn Foster Career School, Scranton, Pennsylvania

Medical Coding and Billing, 2010

Howard Community College, Columbia, Maryland

Business, 2005

Laurel Senior High School, Laurel, Maryland

Diploma. 2004

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