Customer Service Administrative Assistant

Charles A. Douce

**** *. *'Neal Road, Columbia, MO 65202 573-***-**** ******@***.***

Experience

FRS 1 Worker at Fulton State Hospital, April 2010 through May 2010

Executed assigned program interventions to manage patient behaviors with

mental disabilities. I served as a role model to the patients by

interacting with them and using therapeutic communication techniques while

maintaining personal and professional boundaries.

Administrative Assistant/Case Worker,

Paternity Testing Corporation, Columbia, Missouri, November 1999 through

January 2009

Involved in all aspects of customer service (English and Spanish); provide

information on paternity testing for both private and state tests.

Established appointments for clients and DCSE social workers at DNA draw

clinics nationwide. Worked with state of Missouri and county jails in

establishing appointments for clients in prisons. Answered correspondence

promptly and efficiently.

Consumer Relations Representative,

Toastmaster Inc. Columbia, Missouri, January 1994 through November 1999

Involved in all aspects of customer service; interface with sales force;

provide product feedback to engineers; diffuse hostile situations by

offering customers prompt and courteous solutions; train co-workers on AS

400, product knowledge and telephone etiquette; answered correspondence

promptly and efficiently; and handled all products quote correspondence.

Sales Associate,

Sears, Roebuck & Company, Columbia, Missouri, May 1991 through January 1994

Worked in Men's Department, assisting customers with selection and purchase

of clothing and accessories; developed a more efficient stocking system to

maximize limited storage space; maintained daily and weekly inventory;

stocked shelves; operated cash register and set up in-store displays.

Spanish Interpreter Part-time

Mid Missouri Mental Health, Columbia, MO May 1996 through May 1997.

Assist doctors with Spanish speaking patients; help establish a line of

communication through interpretation between patient and doctor, and other

involved professionals.

Spanish Interpreter Part-time

Callaway Court in Fulton, MO 1998.

Assist public defender with Spanish speaking clients in Court.

Administrative Assistant,

Missouri House of Representatives, Jefferson City, MO, 1991-1992.

Wrote letters to constituents regarding representative's stance on multiple

issues; co-authored amendments; recorded minutes for Health Appropriations

committee; assisted Representative Merrill Townley with related duties

required; attended functions/events representing Missouri House of

Representatives.

Education

. Columbia College, Columbia, MO

Computer Technology Credits

. University of Missouri, Columbia, MO.

B.A. Political Science, Minor in Spanish

Community Service

.

. Assistant Soccer Coach at Rockbridge High School, Columbia, MO. 2005

Season

. Assistant Soccer Coach at Fulton High School, Fulton, MO 1998-1999 &

2003 Season.

. Accredited by United States Soccer Federation, License D.

. Blind Boone Center, Columbia, MO 1998. Work on a six week cooking

class for kids. Provided easy cooking recipes for children to make

while parents are at work.

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