Manager Management

Location:

Posted:

August 28, 2010

Mark P. Provenzano

Home Address

Winston-Salem, NC 27107

*************@*****.***

Objective

To obtain a position that will utilize my management skills.

Experience:

Lucent Technologies – Product Change Management

March 1991 – March 2008

Member of the team that planned, developed, and rolled out the first organization within

Lucent Techologies to proactively plan and deploy hardware and software changes.

Product Change Manager for Intelligent Network, Messaging and 5ESS

Switching equipment where I led cross functional teams in the planning and

deployment of critical upgrades in customer networks.

Managed product conformance and warranty expenses of over $60 million

for switching, transmission, power, and wireless products.

Preparation of Factory cost estimates for switching and transmission products.

Managed the rollout of the Change Management processes for newly introduced

Lucent Products.

Functioned as the Subject Matter Expert concerning internal account warranty charges for

Lucent Products.

Lucent Technologies - Database Administrator

March 1989 – March 1991

Managed the 1022 component control databases which were developed for the operation of

automatic

insertion machines in the production of circuit packs for ATT switching equipment.

Lucent Technologies – Standards Analyst

February 1983 – March 1989

Coordinated a group of several associates in producing Circuit Pack Assembly Drawings via a

newly designed CAD system.

Member of a team that created modification instruction files that were used by internal repair

shops to update returned Customer owned packs to the latest vintage.

Professional Development

Lucent sponsored training programs in quality and diversity. Proficient computer skills in

Microsoft Windows, Microsoft Office, Harvard Graphics, and Unix.

Education

College credits in Criminal Justice and Marketing from Morton College, College of Dupage,

and Elgin Community College.