Customer Service Engineer

Christopher Zummo

**** *** ****** **, ******* FL 33511

Phone: 917-***-**** Email: ********@*******.***

MCSE, A+ Certified Technician

Insightful, results driven IT Professional with a broad range of skills in

planning, analyzing, and implementing solutions in support of business

objectives; experienced at providing a secure network infrastructure and

support utilizing current technologies. Interested in becoming a team

member in a progressive organization that will enable me to utilize my

achievements and experience for the further benefit of the company.

Technical Proficiencies

Education: DeVry Technical Institute - DeVry University North

Brunswick, NJ

MCSE, MCP and A+ Certified

Platforms: Windows 9x/NT/2000/2003/XP/Vista/Server 2008

Excellent Desktop/Laptop skills/ Experience in MS server

environments

Networking: LAN/WAN administration, TCP/IP, IPX, Ethernet, WEP, SOHO

Languages: VBS, JavaScript, ASP and HTML (very limited experience)

Areas of Expertise:

Network administration with Windows Wireless and broadband connectivity

NT, Windows 2000 and Windows 2003 Technical support on Windows OS and

Building, configuring and applications

maintaining network servers and WAN/LAN wiring and troubleshooting

workstations (CAT 5, DSL, Fiber, Coax, Wireless)

Configuring servers & desktops with Microsoft Windows XP Home/Pro/Vista

RAID, DNS, RAS, Active Directory, and Server 2003

WINS, DHCP, Web and FTP services Diagnose and repair ALL pc hardware

Installing, configuring and Extensive experience supporting

administering Windows 2000 Windows XP

Professional and Server(MCSE) Desktop connectivity to LAN's via

Firewalls, Network and System P2P and domain wide

Security Network Printing

Hardware & Software installation, Set up, configure and installs

configuration and support desktops and laptops

Spy-ware and Virus removal Designing, implementing and

Workstation/server patch management administering a Windows 2000

Performs hardware troubleshooting & Directory Services Infrastructure,

replacements as equipment becomes Windows 2000 Network Infrastructure,

defective or obsolete. Windows 2000 Active Directory

Continued...

Christopher Zummo

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Other Experience:

Administration with Terminal Installing and maintaining and

Services and Citrix MetaFrame upgrading various software including

Installation of hardware including MS Office, QuickBooks, TimeSlips,

routers, switches, hubs, and Office XP, ACT 2000 locally and in a

printers hosted environment.

ALL aspects of PC/Workstation IIS 5.0, SMS Server, load balancing

troubleshooting and repair PC Maintenance & Repair,

VNC remote admin Apple/Macintosh Networking

Data backup and recovery Experience

Disaster recovery VMWare

Ghost Imaging/ LanDesk

Professional Experience

PFI Tech - Honeywell/Dell, Clearwater FL

05/10 - Present

Desktop Support (Contractor)

. As a contractor for Dell my responsibilities were to support end users

at the Honeywell facility in Clearwater FL

. Responsibilities included break/fix, reimaging desktops, install/de-

install desktops, hardware and software support

IT Consultant

1/09 - 5/10

Desktop/Systems Contractor

. Contractor for various companies such as Clayton Financial Services

Inc., Dell, Honeywell (DOD) and Citi Bank

. Took part in PC Refresh of 900+ desktops and laptops during Clayton's

companywide refresh project

. Utilized proprietary backup utility to back up user data then used

refresh utilities such as Ghost and LanDesk to distribute PC's new

image followed by utility to replace end user data back on to PC's

. Services include small office network installations, configurations

and upgrades, PC troubleshooting and repair, wireless, spyware/virus

removal, desktop support, network support, server support etc

Info-lution Corp, Largo, FL

10/08 - 1/09

Desktop Support Engineer

. Duties included maintaining managed networks for various clients

. Networks generally included Windows 2000/2003 servers and XP Pro

workstations

. Perform various tasks such as patch management, add/remove users,

troubleshoot desktop hardware/software issues, test software prior to

company wide deployment

. Workstation and Server maintenance

Continued...

Christopher Zummo

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1-800-905-GEEK, Geeks on Call Inc., Tampa, FL 4/06 -

10/08

Desktop Engineer/Technician

Establish service agreements with local small business and support new and

current clients. Address the needs of various small businesses' to assist

them in a more efficient IT work environment including systems integration

and centralization. Implement strategies to increase business growth while

reducing overall costs to our franchise. Address existing and new client

needs on a crisis call basis.

Key achievements:

. Increased revenue my service area by an average of 3.5 times previous

technicians

. Established highest amount of small business service agreements with

in the franchise

. Highest service agreement renewal rate with in the franchise

. Developed partnership with Computer Associates Inc. as an Onsite

Business Owner to provide resale of their products to clientele

Veracicom Inc. Staten Island, NY 11/01 - 5/03

Application engineer, Network engineer

Recruited to assist the growing company in supporting the increasing demand

for leased applications via a hosted environment. Veracicom was an ASP,

Application Service Provider, who had well over 2000 users accessing

various applications from our servers via Citrix Metaframe. Primary role

was to support Varicom's 120+ servers to ensure maximum uptime. This

included network fault tolerance and load balancing, server load balancing

and fault tolerance using clustering technology along with RAID. Secondary

responsibility was supporting the applications provided to clients like MS

Office, Great Plains, ACT, QuickBooks and Timeslips to name a few. Other

responsibilities included network security, Active Directory, DNS, data

backup and disaster recovery.

Key achievements:

. Granted the opportunity to take part in working in their test

environment testing new apps as well as assisting in designing new

configurations for the servers and network infrastructure to

efficiently support more clients

. Increased server capacity by 18% by implementing strategies designed

in our test environment

Terminal Networks, Staten Island, NY 1/00 - 3/06

Owner, self employed

Created a consulting company to meet the needs of local low to middle

income clients who could not otherwise afford to have computer services

performed via traditional companies. Partnered up with FiredUp about PC's

Inc. to provide extremely affordable PC's for low to middle income families

and provided a personalized, affordable support service to accompany

computer sales. Performed consulting services to various small business as

well; support included data recovery, virus/spyware removal, secure

wireless infrastructure, server based infrastructure with <20 workstations

and application support for various common windows based apps.

Key achievements:

. Utilizing word of mouth strictly, grew company from a handful of

clients to over 150 in the first 2 years.

. Employed 2 personnel to assist in handling clerical work (clients

scheduling, parts ordering etc.) to allow me more time to handle an

ever increasing workload for clients.

Continued...

Christopher Zummo

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Misc. Experience not exactly IT related

Professional Reproductions, Inc New York, NY 4/00 - 9/01

Head of Technical Services

Recruited as a "working manager" managing of 2 locations and several

technicians. Duties included technical sales and support of networked wide

format reprographic machines. Design, implement and support corporate

network infrastructure. Integrate our equipment to clients existing

network. Other duties included website development with ftp ability

hardware/software support, LAN/WAN support and data storage.

Key achievements:

. Successfully brought company from pen and paper to 21st century

technology

. Increased corporate income 30% due to efficient dataflow and

decreasing processing time of projects via electronic storage and

movement of data

OCE, Inc NY, NY

Positions held:

Technician I, II, III

Printer Technician; Supported Wide Format Engineering printer and plotters

and computer based controllers. Required electrical, mechanical and basic

computer skills.

The Wiz, Inc. NJ

Positions held:

Customer Service Rep

Service manager (12 employees)

Sales manager (10 employees)

Vonage Inc. Edison NJ

Positions held:

Customer Service/ Support Rep

Call center environment, Fielded inbound trouble tickets regarding

connectivity issues with IP based Phone Service, network issues, SIP

Protocol, hardware/software issues

Custom Interiors Staten Island, NY

Owner of well established painting company with 8 years experience in

painting, interior design and general home repair. Also worked for local

paint store selling and supporting various paints and products

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