Customer Service Administrative Assistant

**** ******** **** **. #***

Duluth, GA *****

404-***-****

abipvr@r.postjobfree.com

Willa P. Bost

Objective Position as Customer Service Representative

Skills Customer Service, Service Industry Experience, Interdisciplinary Performing Arts, Event Coordination, Group

Facilitation, Public Speaking

Experience

Server/Bartender Trainer - TGIF, Inc. Duluth, GA, & Various Locations 2000 - 2009

• Served Customers in fast-paced restaurant environment

• Trained new hire servers and bartenders for customer service needs of guests and new store implementation

21st CCLC Project Director -Webster County Board Of Education Preston, GA 2003-2005

• Trained and supervised 26 staff members for Webster County Elementary After-School Program.

• Coordinated all program scheduling, activities, field trips, and family events.

• Submitted data and reports for program evaluation, Managed $280,000+ budget

After-School Program Director/Community Development Specialist - Family Connection Collaborative, Preston, GA

2002 - 2003

• Recruited, trained, and managed teaching staff and teen volunteers for Webster County Middle After-School Program.

• Facilitated workshops to empower parents and students and sponsored youth council focusing on leadership, character

development, and ATOD prevention.

FAMU DRS Site-Coordinator -Tallahassee YMCA,Tallahassee, FL, 1997 - 1998

• Planned after-school program schedule.

• Collected Tuition.

• Supervised staff members and program volunteers.

HIV / AIDS Educator - Kaiser-Permanente, Atlanta, GA, 2000- 2001

• Communicated the importance of healthy lifestyle choices through storytelling, puppetry, and dramatic

presentations.

• Promoted discussion of difficult subject matters with persons of diverse backgrounds using humor and

sensitivity.

Arts Consultant - Stewart-Quitman Middle School Lumpkin, GA, 2002 -2004

• Implemented music lessons for middle school after school program open to all middle school students.

• Assembled a vocal ensemble of students to perform for school functions.

Lead Teacher - St. Louis University, St. Louis, MO, 2003

• Developed the program rotation schedule and trained theatre professionals to clarify class objectives and

to write lesson plans.

• Trained school-age children technique and terminology related to vocal production, music, and theater.

Administrative Assistant - Production Group International, Inc. Atlanta, GA, 2000 - 2001

• Submitted and maintained up-dated communications with home office via e-mails, recorded the minutes for staff

meetings, and organized training sessions for on-call personnel.

• Maintained congenial relationships with clientele as the front line in an international events and communications

agency.

Administrative Assistant - Memphis Black Repertory Theatre Memphis, TN, 1995- 1996

• Spearheaded the marketing campaign for representation in the inaugural Taste of Midtown arts

and culinary festival.

• Coordinated an intensive performing arts workshop for children to promote upcoming auditions and

performances.

Assistant to Executive Director - Liberty Theatre Cultural Center, Inc. Columbus, GA

• Managed the facility, booked events and served as company representative.

• Created a database for marketing endeavors, ordered office supplies and recorded minutes for each board

meeting.

Banquet/Restaurant Server - Quality Inn & Suites, Hampton, VA, 1993 - 1995

• Set-up Banquet facilities for serving at formal dining events

• Served and catered to guests dining needs and requests

Education Florida A & M University Tallahassee, FL, B.S. Theatre Major

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