Customer Service Sales

Josette Johnson

**** *. ******* ***.

Bronx, New York 10462

718-***-****

CAREER PROFILE:

Detail oriented, efficient and organized with the ability to make well

thought out decisions

Excellent written and verbal communication

. Highly Dependable

. Resourceful in the completion of projects and meeting deadlines

. Ability to work well with others

EXPERIENCE:

April 2010 - October 2010 Omni Orlando Resort

Customer Service -Food & Beverage Department

. Handled & dispatched phone orders for hotel quests

. Set up breakfast, lunch & dinner tables for in-room dining

. Provided food delivery service

. Handled all cash receipts and provided totals at the end of the shift

January 2009- February 2010 Barbara's Cleaning Services

CLEANING SERVICE- Supervisor

. Inspect daily properties on a daily basis

. Responsible for cleaning and sanitizing vacation homes daily,

stripping and making beds, vacuuming, dusting and replenishing items

such as linens, amenities and various supplies

. Pick up & drop off laundry

. Daily inventory, reporting of kitchen supplies, toiletries & linens

June 1996-May 2008 Murray Feiss Imports LLC

Royce Lighting LLC

ACCOUNTING:

CASH APPLICATION-

. Preparation of Daily Deposits

. High volume cash application from on line banking, wire transfers and

manual check entry

. Maintain accounts by verifying, allocating and posting adjustments and

journal entries

. Processing and reconciliation of electronic payments and credit card

transactions

. Create and reconcile monthly spreadsheets for various payment plans

. Reconcile monthly cash report, reporting directly to Vice-President of

finance

. Extensive collaboration with customers and credit analysts

DEBIT ANALYST-

. Research, identify and reconcile deductions

. Take necessary steps to resolve by contacting customers, sales

repersentives and various in- house departments; freight company etc;

via telephone, email and fax

. Issue credits for returns, price discrepancy and shortages, file

carrier claims for reimbursement, provide proof of delivery

EDUCATION, ACHIEVEMENT:

1999- 2000 Lehman College Bronx, New York

Bookkeeping Certification

2002 Received Murray Feiss MVP Award

PROGRAMS:

AS/400, BPCS, Chax, JP Morgan Chase Receivables Edge, Fifth Third Direct,

American Express Settlement, Microsoft Word, Excel

References upon Request

Contact this candidate