Customer Service Medical Billing

Michael Bechtold

**** ***** ****** ****** - ******* Illinois 60647

Phone: 773-***-**** E-mail: abiptv@r.postjobfree.com

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PROFESSIONAL OBJECTIVE: Seeking a position in Customer/Client Services

or Administrative Support which would allow me to utilize my IT, general

office and interpersonal skills to provide increased customer satisfaction

and success.

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AREAS OF EXPERTISE:

Troubleshooting Analysis Skills Mentoring

Technical Training

Problem Solving Customer Service Technical

Proficiency Project Management

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RELEVANT EXPERIENCE AND SKILLS:

GENERAL OFFICE SKILLS:

. Proficient with all office equipment, touch typist with a rate of 60

wpm with numeric ten keypad experience.

. Familiar with general office procedures and policies.

. Expert at multi-tasking and have exemplary workspace organization and

time management skills.

. Proficient in MS Office, WordPerfect, and most office computer

applications.

. Familiar with normal bookkeeping and accounting practices.

CUSTOMER SERVICE AND SUPPORT SKILLS:

. Provided telephone and email support for both internal personnel and

external customers/clients in Helpdesk and other support positions.

. Acted as team leader as well as a team member to complete projects of

various sizes and complexities as well as coordinate team functions

with other teams in larger projects.

. Supervised as many as 8 co-associates.

. Produced technical as well as user documentation on a variety of

different applications.

. Provided training and support on both technical and non-technical

topics to internal personnel as well as external customers/clients.

. Acted as mentor both professionally and personally in all aspects of

PC operation, upgrade and repair.

BUSINESS EXPERIENCE:

. Payroll and Benefits Data Management

. Business Trade Publications Data Warehouse

. Receivables and Collections Management

. Membership Database and Billing Services

. Insurance Policy and Claims Database and Support Systems

. Medical and Other Billing Systems and Services

. Accounts Payable/Receivable and Fixed Asset Systems

. Wholesale Order Processing and Inventory Systems including Commissions

Posting

. Remote Barcode Ordering and Electronic Data Interchange Systems

. Statistical Systems Support

. Automated Securities Trading and Reporting Systems

Michael Bechtold - abiptv@r.postjobfree.com - 773-***-****

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EMPLOYMENT SUMMARY:

. Interface Product Specialist, ADP Incorporated, Elk Grove Village IL -

18 months

. Programmer, Telecom Medical Billing Services, Inc., Portland OR - 9

months

. Senior Programmer, Omeda Communications, Northbrook, IL - 4 years

. Primary Programmer/Analyst, Abacus Financial Mgmt Services, Des

Plaines, IL - 3 years

. Programmer/Analyst II, Illinois State Medical Society, Chicago, IL - 3

years

. Lead Analyst, Recycled Paper Greetings, Chicago, IL - 5 years

. Independent Sub Contractor, Various Contractors, Illinois/Indiana - 2

years

. Programmer, Floor Systems, Midwest Stock Exchange, Chicago, IL - 2

years

. Computer Lab Supervisor and Technician, DePaul University, Chicago, IL

- 2 years

EDUCATION:

. Daniel Webster College, Nashua NH - AS, Computer Systems

. Anne Arundel Community College, Arnold MD - AA General Studies

(math/science)

. Military technical courses equivalent to an AS in Electronic

Engineering.

. Volunteered at the Free Geek Community Center recycling donated PC

components no longer of use and building PC's from useable components

using Linux for adoption or donation.

MISCELLANEOUS:

Salary is open to discussion based on position and future potential.

References are available upon request. Resume is submitted in confidence

Contact this candidate