Customer Service Human Resources

LaTonya Matthews

**** ******* **** * ******, AL *6606 P 251-***-**** or 251-***-**** P

*******.********@***.***

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A talented Office professional with extensive customer service and teamwork

experience

SUMMARY OF SKILLS

. More than 19 years of customer service experience

. Highly motivated to surpass and attain customer satisfaction

. Enthusiastic, creative team player with strong problem solving

and organizational skills

. Pays critical attention to detail and has ability to work at a

fast pace

. Exceptional multi-tasking capabilities with effective time

management techniques

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PROFESSIONAL EXPERIENCE

Providence Hospital August 2009 -

Present

Admissions Representative

. Enters confidential patient information into computer system

. Accepts reservations, obtains financial and personal data

(demographics) by personal interview or telephone

. Enters accurate patient information and follows up for missing

data (data entry); verifies insurance and sends notification to

insurance carrier

. Obtains copies of insurance and patient ID cards scan into

Siemens system

. Completes all admission/registration, legal, financial, and

medical forms and obtains required signatures

. Assigns admitted patients to rooms using McKesson system

. Follows established downtime procedures

. Secures patient valuables

. Collects and receipts monies. Handles the office petty cash and

bank deposits to insure that daily transactions are maintained

accurately and all items can be accounted for.

. Performs general clerical duties including answering phones and

using a personal computer and word processing software

. Communicates and uses appropriate customer relation skills with

physician, patients, families, healthcare team and staff in person and

via telephone

Nutro Company May 2010 -

August 2010

Pet Nutrition Specialist (Secondary Income)

. Exercise advanced interpersonal skills in approaching and engaging

customers.

. Interact with Sales personnel as required to maximize impact of the

demo program.

. Develop relationships with store personnel (management to stockers) to

generate good will and achieve recommendation (i.e. assist Sales in

positioning Nutro as the store personnel's preferred brand) in-store

Mobile County Commission Animal Control December 2008

- August 2009

Office Assistant III

. Wide array of diverse duties and responsibilities, which must be

performed on a daily basis. Responsible for the operations of the

Animal Shelter Administration office. Managed employee relations

including investigations, complaints, assistance/communication and

terminations and any other issues. Also made recommendations for

corrective/disciplinary actions.

. Organized and presented information to staff. Served as liaison

between members of management and shelter staff.

. Prepared/Produced correspondences, reports and other documents

using a computer for management. Created job descriptions for

administration staff.

. Prepared spreadsheet using Microsoft Excel and PowerPoint;

prepared and entered requisitions for supplies.

. Answered telephones, made travel arrangements for training

courses, prepared outgoing mail and distributed incoming mail,

prepared and entered payroll for entire department.

. Performed as the shelter's spokesperson for media outlets such

as WKRG "Pet of the Week"

. Utilized computer to conduct research and searched for grants

for the shelter

. Planned, coordinated, and was responsible various business

functions which were performed by the other employees.

. Interviewed, selected, and trained new employees. Performed

accounting duties such as billing and monthly reconciliation.

. Handled the office petty cash and bank deposits to insure that

daily transactions are maintained accurately and all items can be

accounted for.

. Also performed duties of adoption coordinator and seeks grant

opportunities for the shelter.

. Created the animal shelter's first newsletter "News to Bark

About"

. Created the shelter's first volunteer manual

City of Mobile, Human Resources

November 2004 - December 2008

Office Assistant II

. Performed customer service duties (greeted and assisted

visitors)

. Processed workers compensation injury reports and injured with

pay requests, Personnel Action Requests, and death benefit information

. Maintained various logs and databases and alphabetical files

(workers compensation & disciplinary)

. Prepared check requests and correspondences to local medical

facilities

. Answered multi-line phones, entered new employees into system,

updated promotions/demotions, pay increases/decreases

. Received "Crystal Ball Award" in October 2005 & June 2006 from

Mayor of the City of Mobile

. Updated employees' group life insurance beneficiary information

. Assisted Director of Human Resources with various activities

. Performed Office Assistant III duties in absence

. And other duties as assigned

Providence Hospital February 2007

- August 2008

Admissions Representative (Secondary Income)

. Same duties as listed previously

LaTonya Matthews

Page 2

USA Children and Women's Hospital July 2006 -

February 2007

Clerk II, Radiology (Secondary Income)

. Pulled patient's jackets for orders received for x-ray

procedures and created jackets for new patients

. Contacted Radiologist for approval of x-ray and on-call

technician to complete procedure

. Filed completed jackets in file room

. Received phone calls from departments concerning results of x-

rays

. Sent and received faxes from on call Radiologists at USA Medical

Center

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City of Mobile, Mobile Museum of Art

September 2004 - November 2004

Office Assistant I

. Arranged walk-thru of facility for possible rentals

. Mailed all invitations, member incentives, Fine Lines, and etc.

by using the bulk mailing system

. Answered multi-line phones and performed customer service duties

(greeted and assisted visitors)

. Data entry

. Performed other duties as assigned

City of Mobile, Engineering Division

November 2001 - September 2004

Office Assistant I

. Scanned, data entry, filing of permits for commercial sites,

fiber optics, residential sidewalk/driveway, irrigation/landscaping,

and plumbers via fax or the Urban Development West Mobile office

. Maintained several Microsoft Excel spreadsheet (bank deposit

record, utility companies bill payments, hazard warnings, municipal

offense tickets, and all plans on file)

. Mailed and filed all Hazard Warnings and Municipal Offense

Tickets

. Picked up and distributed mail

. Prepared bills and receipt of payment to the utility companies

and daily bank deposit

. Answered multi-line phones, Data Entry, organize files, and mail

courier, typed memorandums and letters

. Earned high quality ratings on performance appraisals

. Handled the office petty cash and bank deposits to insure

that daily transactions are maintained accurately and all items can be

accounted for.

. Received a "Crystal Ball Award" in April 2003 from Mayor of the

City of Mobile

U. S. Army Corps of Engineers, Construction Division

September 1994 - November 2001

Clerk GS-04

. Payroll Clerk for Latin America Area Office and alternate

payroll clerk for Construction Division's Mobile District

. Created travel orders and vouchers for Latin America Area Office

. Prepared requisitions and purchased office supplies

. Performed inventory of property for the entire division

. Assisted the Program Analyst with labor authorizations using

CEFMS (Corps of Engineers Financial Management System)

. Served as Point of Contact for Celebrate Safety Conference

invitation list

. Typed memorandums and letters as needed, distributed mail,

prepared charts, tables, and graphs

. Received numerous "On the Spot" cash awards and consistently

earned Outstanding performance appraisals

. Earned reputation as being the first clerk in the division's

history to receive the GS-04 promotion

. Organized numerous celebrations (e.g., birthday, baby showers)

to boost division's morale

Rite Aid Pharmacy, Old Shell Road Store (Secondary Income)

May 1999 - December 2001

Cashier

. Performed customer service, stocked shelves & performed store

inventory

. Assisted pharmacist

Doctors Hospital (Currently known as USA Children & Women's Hospital)

June 1991 - June 1992

Teenage Volunteer

. Assisted nurses with patients and patients with their daily

activities

. Performed as cashier in gift shop and other office duties such

as answered phones, file, & copied documents and ran errands

EDUCATION

Bachelors of Science Degree in Business Administration, December 2008

University of South Alabama, Mobile, AL

Associates in Science, General Education

Bishop State Community College, Mobile, AL

COMPUTER SKILLS

. Microsoft Word . WordPerfect . HRT database

. Microsoft Excel . Internet . Datapoint

. Microsoft PowerPoint . Groupwise . Injury Report

database

. Microsoft Outlook . Active Fax . SmartID

COMMUNITY ACTIVITY

Volunteers with Friends of the Mobile Animal Shelter

Contact this candidate