Customer Service Sales

AIMEE BETTENCOURT

** **** **

Dracut, MA *****

HM 978-***-**** or C 978-***-****

Overview

A highly motivated Customer Service professional with a verifiable record of accomplishments spanning over 10 years.

Highly creative, recognized as a results oriented and solution focused individual. Areas of strength include

• Detail oriented, organized, and efficient

• Many years of delivering excellent customer service

• Exceptional verbal and written communication skills

• Accustomed to working in a fast paced environment

• Willing to take on new tasks and projects

• Great ability to multi task

• Administrative skills

Computer Skills

• Microsoft Office including Word and Excel, Outlook, and Access.

EMPLOYMENT HISTORY

Customer Service Supervisor, Verizon Communications, Andover, MA (1998 Oct, 2010) (Lay Off)

• Handled escalation and follow up of customers requiring further assistance.

• Assisted in the training of new customer service representatives.

• Prepared daily sales reports for sales managers, administrative tasks such as distributing the mail, scheduling

meetings and typing letters and documents.

• Resolved complaints and answered questions of customers regarding services and procedures.

• Made recommendations to management concerning improvement of procedures and processes.

Customer Service Associate, Verizon Communications, Andover, MA (1998 2008)

• Worked with new customers in the development of new accounts. Duties included answering customer

queries, using multiple databases.

• Resolved issues using problem solving skills and provided detailed information on new products.

• Provided support to the sales team, ensuring all sales and service objectives were met.

• Adhered to all company policies and procedures, including state and federal regulations.

• Kept records of customer interactions and transactions. Recorded details of inquiries, comments, and

complaints.

Administrative Assistant / Shipping & Receiving,Western Avenue Dyers, Lowell, MA (1997 1998)

• Maintained and updated departmental files including organizing the filing system.

• Controlled inventory accurately.

• Processed vendor billing and managed approval of invoices.

• Completed shipping documents and freight bills for daily shipping.

• Interface with all manufacturing personnel as required. Liaison to other areas of plant to determine material

needs. Process receipts and delivery of material from suppliers to other areas of the facility.

Receptionist, Western Avenue Dyers, Lowell MA, (1996 1997)

• Handled multi line switchboard and transferred calls to appropriate staff members.

• Greeted clients and visitors in a friendly and professional manner.

• Performed administrative duties, such as: filing, faxing, photocopying, and mailing.

• Signed for and distributed UPS/Fed EX packages.

• Completed other administrative support as assigned.

• Maintained clean reception and office area.

EDUCATION

Dracut High School, Dracut, MA (Graduated 1992)

Franklin Pierce College, Manchester, NH, A.A Business (Graduated 2006)

Southern New Hampshire University, B.A Business Administration/Finance (current)

Related courses: finance, computer operations, accounting, business management

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