Customer Service Manager

ANGELA J. JONES

***** ********* ****, ***. ***

Cincinnati, Ohio 45246

513-***-**** Home

513-***-**** Cellular

*******@***.***

OBJECTIVE

Obtain a fulfilling and challenging position in an administrative position

to use experience and dependability as an asset to fulfill team goals.

SPECIAL SKILLS

. Core computer proficiency across numerous product lines including:

Microsoft Excel, Word, Outlook, and PowerPoint, Windows, internet,

FISS/DDE, and QuickBooks.

. Outstanding communications, interpersonal, leadership and planning

skills

. Team-oriented with solid organizational skills

. Very creative, dependable and hard-working

EDUCATION

American Intercontinental University, Hoffman Estates, Illinois

Bachelor of Science in Business Administration, February 2007

Major: Marketing

ITT Technical Institute

Secretarial Office Technology, January 1989

Major: Legal

EMPLOYMENT EXPERIENCE

FIFTH THIRD BANK - Cincinnati, Ohio

Extractor - October 2009 - August 2010

Extract payments from envelops to prepare for processing

ANTHEM - Cincinnati, Ohio

Medicare Part A Customer Care Representative I. - January 2009 - March 2010

Answer phones, assist providers with processing claims, customer service,

typing, data entry, filing, file management

MCDONALDS - Youngstown, Ohio

Shift Manager - May 2007 - January 2008

Open and close store, handle money, manage crew of 8-13 employees, prepare

deposits, prepare food, scheduling, perform customer service.

GENERAL MOTORS - Mansfield, Ohio & Lordstown, Ohio

Transitional Press Operator - December 2004 - June 2006

Auto Assembler - December 1995 - December 2004

Feed Metal to robots, operate press, stack parts in bins, held the Team

Leader and Facilitator positions which consisted of meeting the team's

needs, conducting meetings, researching, covering jobs for breaks, training

new team members, and speaking on behalf of the team to management and/or

union officials. I also assembled cars on assembly line putting the tires

on the cars.

METROPOLITAN BANK - Youngstown, Ohio

Commercial Loan Processor - May 1993 - December 1995

Typing, filing, answer phones, update insurance on loans, update end-of-

month financial reports and distribute to shareholders, customer service,

faxing, copying and manage files, office manager, file management.

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