Management Medical

PHILLIP CHAN

**** **** *****, **********, ** ****0 . 302-***-**** . *******@****.***

http://www.linkedin.com/in/phillipchan

[PROFILE]

Creative and accomplished IT professional with 10 years of experience in

application development in records, document and compliance management.

Demonstrated record of success in all aspects of the system development

life cycle, from planning through maintenance. Exceptional trainer with

skills to develop training programs and instruct both large and small scale

audiences.

[TECHNICAL SKILLS]

Programming

SQL mySQL PHP

(X)HTML CSS Javascript

Operating systems

Windows (XP, 2000, Vista, 7) Mac OS

Linux UNIX

Applications

TRIM Captura & Context Documentum

iManage/Interwoven Worksite Crystal Reports

Visio Microsoft Frontpage

Adobe Acrobat Professional QuarkXpress

Microsoft Office suite (Word, Adobe Creative suite (Photoshop,

Powerpoint, Excel, Access) Illustrator, Premiere, Dreamweaver)

[PROFESSIONAL EXPERIENCE]

American College of Radiology, Philadelphia, PA 2009- 2010

A non-profit professional medical organization composed of radiologists and

other medical imaging professionals. American College of Radiology

provides national accreditation for imaging professionals and qualifies

medical sites imaging credentials for clinical trials.

System/Business Analyst

Liaison between business groups and Information Technology department.

Provided technical solutions to business problems and worked user community

to enhance their understanding of the software solutions and interfaces

during all phases of the development life cycle.

. Interviewed business users and medical professionals to accurately

capture functional requirements and increase user acceptance

. Streamlined existing medical imaging site qualification process to

improve turnaround time between initial request and subsequent

approval

. Conceptualized and modeled new process for requalification of medical

imaging sites resulting in more accurate data for clinical trials

. Created storyboards and mockups based on business user functional

requirements to provide guidance for developers and to ensure business

buy-in

. Documented working instructions to ensure standardized process across

an inter-organizational initiative

AstraZeneca Pharmaceuticals LP, Wilmington, DE 2000- 2008

World leading pharmaceutical company with a diverse product portfolio and

annual sales totaling $31.6 billion. AstraZeneca employs over 65000 people

in over 100 countries with major R&D facilities in Sweden, the UK and the

US.

Records Technology Specialist/Business Analyst

Developed and implemented technology solutions, including company-wide and

departmental applications, for Legal and Records Management departments.

Provided expertise and guidance to internal business units on compliance

and records management from a technology perspective.

. Facilitated joint application development sessions between development

team and business units resulting in superior system design

specifications, ease of implementation and business unit approval

. Authored user acceptance test scripts and managed test script

execution resulting in ahead of schedule system delivery and company-

wide end user acceptance

. Successfully implemented upgrade of records management system

resulting in less than 24 hours of downtime for end users

. Performed validation of records management systems resulting in

compliance with GxP requirements

. Developed and authored standard operating procedures (SOPs) for

administration of records retention schedules and records management

systems for GxP compliance in a highly regulated environment

. Received award of recognition for completion of of eNablement project,

implementation of department-wide document and matter management

systems, on time and under budget

. Developed and performed application training for classroom sessions

and remote one-on-one sessions. Trained approximately 350+ users.

. Investigated system production issues and developed solutions ensuring

database integrity, limited system downtime and limited user

interruption

. Designed and maintained intranet website for a global user community

[EDUCATION]

New Jersey Institute of Technology, Newark, NJ 2000

Bachelor of Science, Computer Science

Albert Dorman's Honor's College scholarship

College Activities

Editor-in-Chief, The Vector (college newspaper) - Responsible for

overall production of newspaper, assigned articles, approved layout &

production schedule, created annual budget

Executive Editor, The Vector - Responsible for layout and production

of newspaper, managed staff of layout artists and photographers

[PROFESSIONAL ASSOCIATIONS]

. AIIM, Association for Information and Image Management

. ARMA, Association of Records Management and Administrators

[AWARDS & ACCOMPLISHMENTS]

. New Jersey Press Association award for editorial writing

. Platinum Studios Comic Book Challenge, Top 10 finalist

[ADDITIONAL EXPERIENCE]

Web development consultant

. Migrated e-commerce website to new web servers minimizing downtime for

end users to less than 24 hours

. Developed custom e-commerce website interface to allow for more

frequent content updates

. Created storyboards and prototypes for website design proposals

Self-publishing Experience

Website

. Designed website (46000 pageviews & 35000 unique users per day) using

HTML, PHP, CSS and mySQL

. Developed content management system using PHP and mySQL

. Implemented shopping cart software to allow for e-commerce

transactions

. Created weekly content which included weekly articles, press releases

and original art

Layout & Production

. Successfully shepherded three 120+ page books from conception to

publishing

. Produced layout for five 24 page annual periodicals using Adobe

Photoshop, Illustrator and Quark Xpress

Marketing

. Managed relationship with vendors for trade show displays and

merchandise

. Scheduled trade show calendar and planned travel arrangements

Contact this candidate