Customer Service Manager
Resume:
JUN ELIZABETH KRUEGER
Naugatuck, CT 06770
************@*****.***
Objective: Highly motivated Office Manager with established success in
administrative, marketing, and customer service environments, seeking a
Human Resources Assistant position.
Professional Experience:
April 2010 - September 2010 Retail & Investment
Property Advisors Charleston, SC
Office Manager
Performed office and marketing management for a small commercial leasing
firm, as well as administrative support to the Broker-in-Charge.
Administrative duties included performing bookkeeping using QuickBooks,
creating and sending invoices, processing payments and depositing checks,
ordering office supplies, managing office expenses, sending emails, editing
commercial leases, organizing files and records, assisting walk-in clients
and handling all calls on a multi-line phone system using customer service
and multi-tasking skills.
Marketing duties included conducting regular maintenance on the company's
website, creating all marketing materials and collateral, sending e-blast
marketing emails, designing posters using Microsoft Publisher and Adobe
PhotoShop, and maintaining MLS listings.
April 2007 - May 2009 Festiva
Resorts, LLC Charleston, SC
In-House Marketing and Guest Services Manager
Responsible for the start up of an In-House marketing department within the
Church Street Inn, which allowed the resort to transfer concierge duties
from the operations department to the marketing department while providing
additional leads to the sales team.
Contributed to the resort's Interval International Premier Status for high
customer service satisfaction.
Developed and implemented a resort-specific marketing strategy and created
the necessary collateral in order to turn resort check-ins into qualified
leads for sales presentations.
Consistently maintained a sixty percent or higher tour percentage for all
eligible guests staying on property, using listening, problem solving, and
oral communication skills.
Strived to meet and exceed every guest request and expectation in a quick
and efficient manner.
August 2006 - April 2007 Bluegreen
Corporation Charleston, SC
Promotions Supervisor
Responsible for researching, planning, and gaining admission to special
events, shows, and festivals for the purpose of selling discounted vacation
packages.
Led the team in vacation package sales and was held personally accountable
for the overall success of each event.
Organized and demonstrated all sales data via weekly reports to the
Director of Marketing.
Collected all new hire paperwork as well as submitted weekly timecards on
behalf of team members to the corporate office.
June 2004 - July 2006 Bluegreen
Corporation Charleston, SC
In-House Marketing Coordinator
Gained valuable customer service skills while performing concierge duties,
such as making reservations, organizing guest itineraries, planning events,
and resolving guest issues or complaints.
Successfully operated all office equipment including computer, printer, fax
machine, copier, postage meter, and multi-line phone system.
Excelled on an individual level in the self-motivated, commission-based
environment, while working towards team goals and contributing to the
department's overall company award winning success.
Based on top performance, earned incentives for training three new in-house
marketing coordinators who joined the department during two year tenure.
Education:
2000 - 2004 University of Kentucky
Lexington, KY
Bachelor of Arts, Integrated Strategic Communications
GPA 3.7 Magna cum Laude
Golden Key International Honor Society
Student Advertising Club - Treasurer
Student Athlete Ambassador Program
Computer Skills:
Proficient in Microsoft Word, Excel, Publisher, PowerPoint, Access,
Outlook, FrontPage, Adobe PhotoShop
Experienced with QuickBooks
Ability to type 70 words per minute
Skilled at data entry
Contact this candidate