Customer Service High School

Michael Terry

**** ******* ******

Manassas, Virginia 20110

Phone (work): 703-***-****

Email (work): *******.*****@**********.***.***.***

Personal Email :****.********@*****.***

Education

August 2003-May 2008 Virginia State University

Petersburg, Virginia

Bachelor of Science in Liberal Arts. Sports Management

1999-2003 Albemarle High School Charlottesville,

Virginia

High School Advanced Diploma

Work

Experience Warehouse Assistant/Team Lead

Windsor Continental Corporation Springfield, VA

11/2009 - Present

Provide on-site operational support at warehouse

facility located in Springfield, VA under Interagency

Agreement between NAVAIR Integrated Communications and

Information Systems Mission Systems Engineering Branch

(4.5.10.3) and the Department of Homeland Security

Transportation Security Administration (TSA).

Successfully completed TSA Background Investigation and

received Certification for Hazardous Materials Ground

and Air Shipping.

Obtained Counterbalance Sit-down Forklift Truck

Certification in compliance with 29 CFR 1910.178.

Warehouse support activities include shipping and

receiving of sensitive TSA property and material

assets, customer interface with various TSA

representatives, warehouse property audits and

inventories, maintain and update warehouse records, and

other warehouse duties as assigned.

Inventory Control Specialist - Performs receiving,

stocking, and packing in addition to inventory control

Materials Handler - Removes shipped materials from

delivery vehicles and moves to designated area.

Examines receiving documents and pulls stored materials

for orders and moves them to production or shipping

area.

Packer - Performs repetitive work to load materials

into designated packages, boxes, or crates.

Shipping/Receiving Clerk - Receives incoming and ships

outgoing materials. Counts items received and checks

for discrepancies against packing list. Prepares

receiving reports.

Supply Clerk - Stocks delivered items and checks

shelves for appropriate inventory levels.

Warehouse Specialist - Performs warehouse work related

to receipt, shipment, storage, distribution, or

delivery of products, parts, and materials. Loads,

unloads, moves, or stores items. Operates a hand truck,

forklift, or other heavy equipment.

Organize import and export of material including the

distribution of hardware

Document and input data using MS Word and MS Excel

Scan and barcode IT equipment including servers,

laptops, and Cisco phones

Organize deliverables in a warehouse of over $200

million worth of equipment

Report and document any damage, discrepancy or shortage

Risk Specialist Account Manager

Capital One Chester, VA 1/2009 - 11/2009

Manage 100+ customers on monthly basis

Collect payments from delinquent customers by making

outbound calls and accepting inbound calls

Responsible for working with customers whose accounts

were past due and make arrangements with the customer

to bring the account current

Negotiate the best repayment option with the customer,

setting up payment plans/arrangements and inputted data

into system

Educate customers on impacts of delinquency while

determining best plan

Collections Agent/ Fraud Agent

Kelly Services Chester, Virginia 2006 -2008

Telephoned customers

Negotiated late payments

Calmed irate customers

Recorded outcome of calls and other relevant matters

Provided high quality customer services

Worker

Labor Finders Manassas, Virginia 2004-2005

Assisted off loading trucks with a pallet jack

Lifted 50lb boxes

Customer Service Greeter/Cashier/Stocker

Whole Foods Market Charlottesville, Virginia

2001-2004

Greeted customers

Staffed customer service desk to respond to questions

and/or concerns from clients

Provided high quality customer services for customers

Checked out customers

Stocked the shelves

Counted money

Kept inventory

JOB RELATED Sunflower Asset Management System - 5/17/2010

TRAINING Fork Lift Certification - 11/12/2009

IT Security Awareness Training - 2/25/2010

Classified National Security Information for TSA

Employees and Contractors - 2/25/2010

TSA Operations Security - 1/22/2010

Sensitive Security Information (SSI) Awareness -

1/22/2010

Headquarters Emergency Preparedness Occupant

Emergency Plan - 1/22/2010

HMT S35 - Hazardous Materials Air Shipper

Certification 6/18/2010

FedEx Ground Hazardous Material Certification

6/16/2010

References are available upon request

Contact this candidate