Customer Service Assistant

Karra Hair

**** ********* **.

Augusta GA *****

706-***-****

Citizenship: US Citizen

Veteran Preference: No E-

MAIL:********@*****.***

OBJECTIVE: Seeking a challenging position where my skills, education

and experience will contribute to organizational

goals and opportunities.

EXPERIENCE:

5/09-7/09 ERI, Executive Review Inc.

Admin Assistant

Augusta, GA

(FT. Gordan)

! Preformed

administrative support organizing and filing

documents.

! Created and

built files to assist with auditing process.

2006-2007 Child Development Center (CDC)

Child and youth program assistant Darmstadt, GE

! Developed and carried out daily curriculum using

approved child

Guidance and development techniques. (e.g. Singing,

coloring, puzzles etc.)

! Prepared arranged and maintained indoor and out

equipment used to accommodate the daily schedule.

! Supervised toddlers while leading planned activities

and promoting positive child interactions and

development.

! Maintained daily log of events and documented

development of assigned children

! Developed and maintained a professional relationship

with staff members and parents.

2002-2004 Shenandoah Electronic Intelligence Inc. (SEI)

(Contract for Dept. Of Homeland Sec.)

Clerk I-Admin Asst. Washington,

DC

! Log information into the certification database

regarding the request of information on certain

individuals who are under investigation.

! As a data entry clerk in records I researched

information on microfilm in reference to FOIA

(Freedom of Information Act) requests and providing

the requester with accurate information.

! Responsible for entering status information on

certain individuals into certain various databases.

! Enter data into CIS (Central Indexing System) to

conduct searches and obtain information on

individuals for OPM (Office of Personal Management).

! Extracted data from various databases utilizing

CIS/NFTS (National File Tracking System) in order to

update processed work.

! Responsible for keeping a daily log of successfully

completed tasks.

1999-2002 Washington National Records Center

Archives Technician Suitland, MD

! Entered data from government agencies according to

their location.

! Provided assistance to an entire staff of 50

employees.

! Taught new employees how to maintain certain

spreadsheets.

! Accredit a multitude of customer service skills.

! Received incoming calls and provided assistance

to/from government agencies, private industries and

law firms.

! Responsible for processing and distributing incoming

mail.

! Provided reference services by services by searching

for records in various filing systems that are either

cross-indexed or readily identifiable.

! Preformed 'second requests' on negatives and other

unusual request, re-files, and interfile actions.

! Assisted higher-grade technicians in records

accessioning and disposal processes.

! Screened Federal records and prepared them for

shipment to customers.

! Assisted with numerous projects for different

government agencies as they occurred.

SKILLS: Windows 98, Excel and MS Word, Access & Power Point,

FOIA and OPM.

TRAINING: -Microsoft Office, Bowie State Univ.

9/02-12-02

Central Indexing System (CIS), INS Headquarters,

Certified (12/02)

-Microfilm Digitization Application System (MIDAS)

INS Headquarters, Certified (03/03).

-National File Tracking System (NFTS), Certified

(03/03)

EDUCATION:

1994-1999 Bishop McNamara High School

Forestville, MD

Diploma (1999)

1999-2000 Delaware State University

Dover, DE

Major ( Psychology)

2000-2004 Bowie State University

Bowie, Md

Major (Psychology)

2009-2010 Augusta State University

Augusta, GA

Major (Psychology)

REFERENCES: Available upon request.

Contact this candidate