Customer Service Representative
Resume:
JACQUELINE FANUS
Sandy Springs, GA 30328
**********@*****.***
______________________________________________________________________________________
EDUCATION
Herzing College Atlanta, GA
Bachelor’s of Science- Health Information Management October 2009
SPECIAL SKILLS AND INTERESTS
Mastery of MS Office (Word, PowerPoint, and Excel) Type skills- 50 wpm/Data Entry
Excellent verbal/written communication Detail Oriented
Excellent Customer Service skills Excellent Problem-solving management skills
Effective Time Management skill Work effectively with others and team member.
EXPERIENCE HIGHLIGHTS
Ryla
Customer Service Representative 04/2010-08/2010
• Accurately collects information for Inbound/Outbound calls.
• Responsible for inputting interviewee information accurately in a timely manner.
• Utilizes CFU applications to initiate and complete interviews.
• Continually maintain working knowledge of all company materials, rules, and procedures.
Governor Juan Louis Hospital
Medical Coder- Intern 5/2009-8/2009
• Reviewed charts for correct admit/discharge dates and entered proper surgery dates.
• Coded inpatient, outpatient, OBGYN, emergency room and diagnostic ancillary services.
• Coded medical records with ICD-9.
• Collected Fast track and ER charts and assigned each code accurately.
• Verified patient insurance provider information.
• Communicated with patients regarding medical records requests.
• Ensured that all medical documents and patient accounts were consistent and complete.
• Maintained and promoted patient confidentiality at all times.
Herzing College
Student Assistant 5/2007- 5/2009
• Updated Spreadsheets
• Handled all administrative front desk responsibilities, Created correspondence, managed filing system,
checked and delivered mail to professors, answered phones, interacted with clients, upper management,
professors and students.
• Assisted students with Financial Aid process.
• Answered and resolved any enrollment questions or concerns.
Kaiser Permanente
Client Relations Representative-Intern 3/2007- 5/2007
• Followed appropriate patient registration/check-in, check-out policies and procedures.
• Verified validity of insurance coverage and collected co-pays, etc.
• Effectively communicated with clinical and business office staff as needed.
• Handled priority workloads and met departmental deadlines.
Full-time Student at Herzing University 07/06-04/07
Office Depot
Cashier/Customer Service Representative 12/06- 04/07
• Assisted customers with returns, purchasing store protection plans and service packages.
• Answered telephone inquiries from customers regarding the status of products and service issues.
• Performed exchanges/returns accurately.
• Utilized time management skills.
K-mart
Sales Representative/Cashier 6/2003- 6/2006
• Balanced cash register daily.
• Performed exchanges/returns accurately.
• Answered questions regarding products, pricing, rebates, etc.
Notable Achievements:
Herzing College Dean’s List: 2008, 2007
Organizations
Booster Club at Herzing University: 2009, 2008, 2007
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