Software Engineer Analyst
Resume:
Roger Keyes
Hamden, CT *****
Home: 203-***-**** **********@****.***
SUMMARY
Software analyst with diverse industries including banking, insurance,
health care and telecommunications. Functioned as Lead Analyst and Subject
Matter Expert for supported applications. Successfully led efforts to
reduce processing problems that resulted in enhanced performance and
significant cost reductions. Supported process improvement projects
leading toward CMM certification. Provided off-hours support in rotation
with other team members.
Key Technical Strengths
Computer COBOL, JCL, SQL, CICS, M204
Languages:
Databases: DB2, DMSII (Unisys), M204
Operating MVS, Windows
Systems:
Other: MS Word, Lotus Notes, Visio, MicroFocus COBOL,
Xpediter, ChangeMan, Endevor, SyncSort, Easytrieve
PROFESSIONAL EXPERIENCE
CIGNA (Sapphire), Bloomfield, CT
September 2008 - November 2008
Senior Software Engineer (Consultant)
Assisted in updating and adding CICS transactions.
. Successfully updated CICS DB2 transactions to a common format to comply
with corporate standards.
AT&T / IBM, New Haven, CT
September 2000 - September 2008
AT&T New Haven, CT
September 2000 - November 2007
IBM, New Haven, CT
December 2007 - September 2008
Senior Software Engineer
. Developed a process to report marketing and tracking information using
both client-server and mainframe data.
. Successfully designed, coded, tested, and implemented programs to gather
and centralize marketing information from M204 databases to a data
warehousing application in Chicago.
. Promoted to Senior Software Engineer based on successful completion of
projects, user support, and off hour support.
. Participated in a 4-year project to analyze existing systems on an M204
platform to a corporate standard COBOL/CICS/DB2/SQL platform. Designed,
coded, tested, and installed programs to replicate their functionality
within corporate supported products.
. Provided technical expertise to support team members on an informal Basis
which improved productivity.
CIGNA, Bloomfield, CT
August 1997 - September 2000
Senior Analyst
. Designed enhancements for Automated Eligibility applications for a large
health insurer. Applications used DB2/SQL for data access.
. Participated in the effort to modify the front-end programs for a
successful implementation of our Year 2000 project.
. Lead an effort to reduce production problems and overnight callouts which
resulted in a major reduction of abnormal terminations from core systems.
This qualified applications for a reduced rate for computer usage,
resulting in a significant cost savings, as well as improved service to
the end users.
American Management Systems (AMS), West Hartford, CT
August 1995 - July 1997
Senior Programmer Analyst
. Designed, coded and tested interface programs between DB2 database and
GUI, (Visual Basic), front end as part of an online client-tracking
system. System was successfully deployed on schedule.
. Coded batch programs using SQL to produce reports with data extracted
from DB2 tables.
Fiserv - New Haven, Wallingford, CT
September 1986 - February 1995
Senior Programmer Analyst
Lead analyst for the ATM (Automated Teller Machine) system at a banking
service bureau. Supported multiple users at more than 30 financial
institutions.
. Analyzed changes that were required post-installation, and took
responsibility for the coding, testing, and implementation of those
changes. Since this was a purchased package, coordinated changes with
the vendor, and had many of my modifications included in subsequent
releases of the system by the vendor.
. Coded software on the ATM machines as well as the host computer
supporting the system.
. Increased performance of the system to comply with banking network
response requirements, thereby eliminating financial penalties we had
been incurring due to slow response time.
EDUCATION
B.S., Health Services Administration, Quinnipiac University, Hamden, CT
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