Project Data

Shailesh Pokharel

*** ********* ***,

Euless, TX 76040

Phone: 720-***-****

Email: **********@*****.***

SUMMARY

. Over 6 years of experience in the fields of Information Technology,

Telecommunication focusing on Business system Analysis.

. Experienced in Software Development Life Cycle (SDLC) using Rational

Unified Process (RUP) and Agile Methodology.

. Outstanding skills in GAP Analysis and Cost Benefit Analysis.

. Extensive experience in documenting existing process (As Is),

analyzing Business Requirements, preparing Business Requirement

Documents (BRD), System Requirement Specifications (SRS) and

Requirements Traceability Matrix (RTM) and intrinsically involved in

Business Process Re-Engineering and Business Process Improvement.

. Exemplary JAD Facilitation (including regular project meetings and

conference calls), follow ups, coordination and planning skills

combined with outstanding Requirements Management using Rational

Requisite Pro.

. Exemplary skills in creating various UML diagrams including Use Cases,

Activity, Sequence and Process flow Diagrams and Screen Mock Ups using

Excel, Visio & Snag IT.

. Experienced in Unit/System/Integration/Regression/Smoke testing as

well as Users Acceptance Testing (UAT). Experienced with Manual as

well as Automated Testing Strategies.

. Outstanding skills in tracking, documenting, mitigating and resolving

project Risks and Issues.

. Good experience in change and control management, version control

using ClearCase. Good experience with quality control and defect

tracking using ClearQuest.

. Strong knowledge of relational database. Strong passion for data

integrity.

. Valuable experience in coordinating with offshore resources and

working as a lead.

. A great team player, quick learner and a great self starter with

exceptional time management, team building and leadership skills

combined with excellent communication skills (written and verbal) and

superior customer expectation management abilities.

SKILLS SUMMARY

Business Management Rational Requisite Pro, MS Visio, Clear Quest,

Tools: Clear case, SnagIt, Remedy, Sharepoint

Methodologies: RUP, JAD, Agile

Application Software: MS Office, MS Project, Word, Excel, Power Point,

Access, SharePoint, Adobe Photoshop Siebel 7.8,

Salesforce.com, Remedy, TOAD, Clarify

Operating Systems Windows 98/2000/NT/XP/2003, Macintosh OS, MS-DOS,

UNIX (Sun Solaris 8), Linux (Red Hat)

Databases Oracle 9i/10g, Database Administration, Database

Design, SQL*Plus, Oracle Enterprise Manager,

PL/SQL

Languages Oracle 9i, 10g, SQL, PL/SQL, Shell Scripting,

HTML, C++, PASCAL, Familiar with CGI, PERL,

JavaScript, XML

EDUCATION

M.S., Computer Information Technology/Oracle DBA & Networking: UNIX Track

Regis University - Denver, CO

B.S., Mathematics Comprehensive/Emphasis, Computer Science

University Of Nebraska at Kearney (UNK) - Kearney, NE

CERTIFICATION / TRAINING

Oracle Database 10g: Administration Workshop I (Oracle University)

Essentials (Siebel 7.7) Ed I - Wk 1 & 2 (Siebel University)

PROJECT DETAILS

Level (3) Communications Inc, Broomfield, CO

Jan 2009 - June 2010

Position: SR Business System Analyst

Responsibilities:

Analyze and evaluate information and business process requirements for CRM

Projects. Create practical solutions to fulfill the business needs that

comply with quality standards and technical requirements.

. Perform full-system life cycle tasks including analysis, design,

testing, documentation, development and implementation of

Salesforce.com and integrations to legacy CRM applications (Siebel 7.8

and Clarify CRM 13.1)

. Perform data mapping from Salesforce.com to Siebel CRM.

. Modify API to match Siebel data structure with salesforce.com data

model.

. Customize Siebel objects to include interface to Salesforce.com

. Provide lead application development, support and maintenance for

Siebel 7.8 and Salesforce.com.

. Communicate design requirements to IT and business stakeholders.

. Review and approve Test cases prior to implementing code into

production.

. Execute QA testing and validation using Test plans and scripts.

. Served as Subject Matter Expert for CRM application development

initiatives.

. Analyze business problems, design automated solutions, prepare formal

proposals, develop plans for implementing solutions and provide

support for CRM applications (Salesforce.com, Siebel 7.8, Clarify

13.1)

. Coordinate and participate in all phases of application development

including requirement gathering, estimating tasks, building, testing

and implementation.

. Perform Gap Analysis and make recommendations.

. Extract data using SQL and perform data migration from Siebel 7.8 to

Salesforce.com.

. Manage data conversion activity.

. Coordinate with teams located in different locations both domestically

and offshore.

. Great communicator and diligent team member

Level (3) Communications Inc, Broomfield, CO

July 2007 - Jan 2009

Position: Business System Analyst

Responsibilities:

The Projects involve enhancing Sales and Order Entry features built on

Siebel 7.8.

. Conduct Project Kick off Meetings; perform current state analysis;

prepare analysis documents (Current state and future state), project

scope and vision documents.

. Organize and facilitate requirements gathering sessions (JAD

sessions).

. Coordinate with end-users in gathering requirements and identifying

opportunities for improvement whenever possible.

. Support and enhance interfaces to other applications that include

Clarify 13.1 and Custom Web Applications with the use of Siebel

interfacing methodology.

. Gather, analyze, document and manage requirements throughout the

project life cycle using SDLC standards and socialize the requirements

among the teams/stakeholders.

. Perform Business Process Modeling and streamline the processes to

increase efficiency and effectiveness.

. Prepare use cases, process flow diagrams, sequence diagrams, activity

diagrams (using UML standards) to depict how different APIs are

involved in the flow of information among different applications and

create screen mock ups using SnagIt and Excel.

. Coordinate with the Design and Testing team to come up with design and

test documents.

. Coordinate with teams located in different locations both domestically

and offshore.

. Track and manage risks and issues and develop mitigation strategies.

. Track and manage defects and CRs using ClearQuest.

. Prepare test plans, test cases and participate in testing (including

UAT).

Level (3) Communications Inc, Broomfield, CO

Dec 2004 - July 2007

Position: Senior Production Support Engineer

Responsibilities:

Provide application support to the sales organization ensuring successful

order data flow. Fix agent for application built on Siebel, Clarify, Tibco,

Oracle, Java, J2EE and XML technologies. Thoroughly investigates production

issues within Siebel, Clarify database coupled with strong understanding of

underlying systems and business framework before engaging developers.

. Identify code defects and efficiently engage developers and often

process engineers for code fix. Assist with code fix by performing

validation testing.

. Extract data using SQL queries for business analysis and reports.

. Interface with business organization to ensure business and system

logic compatibility.

. Perform production validation test during monthly releases. Identify

and communicate production system issues to appropriate parties for

resolution to ensure successful production deployment.

. Identify for Remedy ticketing system enhancements. Allows for better

capturing of required data from customers that minimizes resolution

time and it also implements self-healing process for known issues.

. Enforce data integrity and spearheaded Sarbanes & Oxxley project by

reviewing and implementing written procedures ensuring strict

adherence to SOx guidelines.

Regis University, Denver, CO

May 2004 - May 2005

Position: Development DBA

Responsibilities:

. Successfully installed and configured Oracle 9i, Oracle 10g, Data

Warehouse, Oracle 10g AS on schedule for development, testing, and

production use on NT Environment.

. Manage/maintain/upgrade all development application and database

servers including monitoring capacity and performance of the servers.

. Assisted in solving problems that relate to the technical

characteristics of the application/Database servers.

. Provided application user account administration, processing new

account requests, expiring unused accounts, verification of user

identified problems, provided help desk support for the application

and maintenance of end-user manuals, training plans and materials.

References available upon request.

Contact this candidate