Post Job Free

Resume

Sign in

Quality Assurance Customer Service

Location:
Greensboro, NC, 27410
Posted:
March 09, 2010

Contact this candidate

Resume:

BRADLEY C. WEBSTER

*L St. Croix Place

Greensboro, NC 27410

Home: 336-***-****

Cell: 336-***-****

SUMMARY

An experienced QA Analyst with an extensive background in performing software quality and testing for a

variety of large, multi-platform, multi-processor and relational database software development projects in flight

simulation, wireless telecommunications, and medical device manufacturing. Able to understand and implement

quality assurance processes in a variety of software development life-cycle models that comply with Department

of Defense (DOD), Sarbanes-Oxley (SOX), and Food and Drug Administration (FDA) requirements.

TECHNICAL SKILLS

Hardware: HP, NCR, Sun

Software: ADA, Basic, C, C++, Fortran, Oracle Forms, XML, JBase, Livelink, Trackwise

OS: Windows, UNIX, Linux

DB: MS Access, Netezza, Oracle 8 and 9, Teradata

Tools: BTEQ, Citrix Client, ClearCase, ClearQuest, Erwin, Informatica, QALoad, QARun, Queryman,

Siebel, AccuTerm

PROFESSIONAL EXPERIENCE

TEKSystems, Greensboro, NC, on contract with Cook Endoscopy, Winston-Salem, NC 2006-2008

Test Engineer

Analyzed functional requirements and user provided documentation to derive test cases, procedures, and

expected results to conduct User Acceptance Testing in the following areas:

• Business Report testing in Microsoft Access.

JBase applications used in a Manufacturing Information System.

• Livelink document control system.

Trackwise defect tracking system.

Cingular Wireless LLC, Greensboro, NC 2004 – 2006

Senior Test Analyst

• Analyzed business and functional requirements to derive test plans, test cases, procedures, and expected

results for testing UNIX/Teradata based data warehouse applications.

Developed Teradata and Oracle Structured Query Language (SQL) test scripts from test procedures and

executed them with Oracle’s SQLplus and Teradata’s Queryman or BTEQ.

• Validated Extract/Transform/Load (ETL) processes that load Teradata test databases with data feeds from

upstream applications and provided information deliveries of warehouse data to downstream users.

Utilized ClearCase to maintain test documents and record test results, and ClearQuest to log testing errors.

Coordinated integration testing activities with other data warehouse teams and upstream/downstream

application test teams.

Utilized the Erwin data modeling tool to validate data models and Informatica PowerCenter to validate developer

provided changes to ETL mappings, both of which resulted in a more robust and stable test environment.

AT&T Wireless Services, Greensboro, NC 1999 – 2004

System Test Analyst

• Analyzed business and functional requirements to derive test plans, test cases, procedures, and expected

results for testing UNIX/Teradata based data warehouse applications.

BRADLEY C. WEBSTER PAGE TWO

AT&T Wireless Services (continued)

• Developed Teradata SQL test scripts from test procedures and executed them with Queryman or BTEQ query

utilities.

Configured, populated, and maintained test environments from a production system baseline for integration and

system testing, and installed modification kits provided by development team and others.

• Executed and validated ETL processes that loaded Teradata test databases with data feeds from upstream

applications and provided information deliveries of warehouse data to downstream users.

Utilized internally developed tools to automate test environment maintenance, data loading and data deliveries

that provided a faster turn-around time for test environment set up and maintenance.

Utilized ClearCase to update test documents and record test results and ClearQuest to log testing bugs.

Coordinated integration testing activities with other data warehouse teams and upstream/downstream

application test teams.

• Developed the first system testing processes and documentation for the company’s data warehouse that

contributed to reducing the number of errors during production implementations.

Served as lead data warehouse tester during end-to-end and integration testing of a new Siebel based

Customer Service system that provided more timely and accurate customer information to the data warehouse,

resulting in enhanced financial reporting for upper management.

Vanguard Cellular Systems, Greensboro, NC 1996 – 1999

Sr. QA and Test Analyst

• Analyzed business and software design requirements to derive test plans, test cases, procedures, and expected

results for testing of UNIX/ORACLE based customer service, call processing, and billing software.

• Developed Oracle SQL test scripts from test procedures and expected results and executed them in various

test environments.

• Developed scripts for testing ORACLE forms and JAVA applications using QARun automated test tool.

• Set up and maintained a test environment to perform Y2K regression testing on ORACLE forms and a

client/server billing system.

Supported evaluation of commercially available software defect tracking and automated test tools, including

Internet testing products.

Developed the first system testing processes, documentation, and test environment for the testing of call detail

record processing that resulted in a more thorough and reliable testing process.

Performed network load and performance testing using QARun and QALoad automated test tools that provided

the Network Operations team with valuable system performance data, resulting in several network

improvements.

Provided training and support for several inexperienced testers that resulted in their ability to take on major

projects in a shorter period of time than expected.

HTI, Link Division, Binghamton, NY 1980 – 1996

Software Quality Assurance Engineer

• Performed a variety of software quality assurance, testing, and configuration management tasks for major

Department of Defense flight simulation projects.

• Was lead Software Quality Assurance Engineer on the Army’s AH-64 helicopter flight simulator project, and in

that role contributed to completing its Army Acceptance Testing ahead of schedule.

• Developed a Microsoft Access-based defect tracking and reporting system that contributed to significantly

improving the overall software quality assurance process.

EDUCATION & TRAINING

Vocational and Military Electrical Technology Training

Quality Assurance Institute Software Test Engineer Certification

TECHNICAL TRAINING

DB2, Java, Linux, Oracle9i, Sybase, Teradata, XML, Introduction to Quality Center 8.0: Using TestDirector



Contact this candidate